Indesign won't be UNinstalled

[florem19681799]

Hello everyone,

I have troubles uninstalling Indesign. I did it through the general software uninstall panel that opened Creative Clound to uninstall Indesign. But despite doing this several times, Indesign is still installed ! If this can help : In creative cloud, i can't fin Indesign in installed app.

What should I do ?

Thank you

[Ned Murphy]

Uninstall or remove Creative Cloud apps

[florem19681799]

Do you think that I don't know that ? I said that I already used Creative Cloud to uninstall Indesign but despite this, Indesign is still installed.

[Atul_Saini · Accepted solution]

Hi Florem19681799,

Based on your response, you have already tried the steps mentioned by Ned Murphy and the basic steps to uninstall InDesign CC from your machine which didn't work, I would request you to use Cleaner tool to remove it as mentioned on this link: -Use the Creative Cloud Cleaner Tool to solve installation problems and update this discussion with this results. 

Thanks.

[H.O.F.]

I am also experiencing this. I am trying to uninstall InDesign 2024. When I open the Uninstaller application, Creative Cloud breifly shows "uninstalling" - it gets to 1%, then says, "finishing" then "done." To be clear it is NOT uninstalling the application.

The uninstall option does not appear in Creative Cloud itself for me.

[kglad]

did you change any cc desktop app preferences since your indesign installation?

[H.O.F.]

Of course! Who just uses the default settings for EVERYTHING?

So, since I do also have ID 2025 installed, and I can easily migrate my customizations from that to the fresh ID 2024 install, I tried uninstalling without keeping the preferences. That worked.

I will say though, that if the option simply isn't going to work, it should not be offered - and judging by the age of this thread, it's been an issue for at least 6 years.

[H.O.F.]

Sorry - bad math. 8 years…

[kglad]

you have to return you settings to those used for the install, in order to uninstall the version/location/language app

[Shivangi_Gupta]

Hi @H.o.H.,

Thanks for reaching out. We'll look into this and see if there is an ongoing issue. Have you followed the steps listed here? https://adobe.ly/44qD1Wy

Are you using any other Adobe application? Let us know.
^Shivangi