initializing creative cloud

[#1]

stuck on initializing creative cloud, Creative Cloud is taking longer than usual to load.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

<moved from cc desktop >

[ttrigg23]

Hi!  Thanks for all of the tips.  I was able to download the desktop app (after a week of getting stuck on the initializing screen from the online version of creative cloud).  However, after downloading the desktop app using the alternative, I am still getting stuck on "loading creative cloud" (the spinning wheel).  Any other tips?  My workplace's help desk has spent hours trying to get this downloaded onto my new PC to no avail... thanks!

[kglad]

@ttrigg23 

you're seeing that spinning wheel during installation of the cc desktop app?

what's your os version?

have others from your work (that use the same firewall, av, internet connection) been able to install the cc desktop app?

[ttrigg23]

Yes - during installation of the CC desktop app (I also tried downloading just PS, for example, but the CC will not initialize).  My OS version is Windows 11 32 bit.  I received a new PC last week and am the first deployed... so no one else has had this problem because no one has had to install the CC on a new device this year.  I had no issue on my previous device... so maybe the PC is the problem... same network, same firewall, same settings... Thanks!

[kglad]

did you mean win 11, 64 bit, or did you mean something else?

[katieh92624440]

After troubleshooting this problem for most of the day I want to say thanks for posting about the Visual C++ redistributables. Repairing the x64 Virtual C++ 2015 redistributable resolved MY issue with CCDA not initializing. Adobe support was suggesting I reset my PC to factory defaults...which seemed a bit extreme.

So try repairing your C++ versions. Can't hurt!

[kglad · Accepted solution]

@katieh92624440 

you're welcome.

[Shivangi_Gupta]

Hello there,

In addition to the suggested steps and articles listed by @kglad, we'd recommend you trying the advanced troubleshooting here: https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.html

Let us know if it helps.

Regards,

Shivangi