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Tomáš Mikulecký
Participating Frequently
June 13, 2014
Question

Instalation fail + wrong serial number

  • June 13, 2014
  • 7 replies
  • 1488 views

Hello, I lost my cd + key from the Adobe CS4 Design Standard. Today Adobe Support Online created me a new serial number and sent me the installation files. I downloaded it and when I start the installation it writes an error: "Error installation. During installation encountered an error and can not continue. Obtain help from Adobe customer support." After this error i will enter the serial number, but the serial number is wrong.How should I proceed?

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    7 replies

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    Tomáš MikuleckýAuthor
    Participating Frequently
    June 26, 2014

    I need version LS6:

    • LS1 - en-US / cs-CZ / cs-CZ
    • LS2 - ja-JP
    • LS3 - ko-KR / zh-CN / zh-TW
    • LS4 - da-DK / de-DE / es-ES / es-MX / fi-FI / fr-FR / fr-CA / it-IT / nb-NO / nl-NL / pt-BR / sv-SE
    • LS6 - cs-CZ / HU-HU / PL-PL / RO-RO / ru-RU / tr-TR / uk-UA

    Unfortunately, technical support helped me not and advised me to buy Adobe CC

    T
    Tomáš MikuleckýAuthor
    Participating Frequently
    June 17, 2014

    Phone support say me, that I need to install the East version (Russia, etc language). The serial for Czech version does not work on files for Western (English, French etc.). Is it possible this version to get this somewhere?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 17, 2014

    Tomáš Mikulecký if you bought from Adobe directly and choose the download option at the time of purchase the installation files should be available under your account.  You can find more details at Find a download link on Adobe.com.

    If you bought the software on CD do you still have access to the installation media?

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    Tomáš MikuleckýAuthor
    Participating Frequently
    June 17, 2014

    Directly from the Adobe software I does not have. It is from shop in the Czech Republic. The problem is that the CD lost my colleague. And in the download section in here is not CS4 Design Standard for Czech language.

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    Tomáš MikuleckýAuthor
    Participating Frequently
    June 15, 2014

    In English: The entered serial number is not valid. To re-enter the serial number, then click OK.

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    Tomáš MikuleckýAuthor
    Participating Frequently
    June 14, 2014

    Thank you for help. Here is the numbers of cases: #0213171131  #0213172234

    A
    Abhis
    Participating Frequently
    June 14, 2014

    May I know in which platform are you trying to install the Adobe Design Standard? Is it Windows or Mac?

    A
    Abhis
    Participating Frequently
    June 14, 2014

    Win 7 64bit. I wrote it to the Online Support, when they generated me new key. And i use Cz language.


    Please download the file and re install the uisng the setup.

    You can refer to the below download link

    Download CS4 products

      A
      Abhis
      Participating Frequently
      June 14, 2014

      Please provide the case number for the interaction.

      In order to locate the case number for the interaction, please click on the below link,

      https://www.adobe.com/cfusion/support/index.cfm?event=cases&casetype=open&loc=en_us

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      Tomáš MikuleckýAuthor
      Participating Frequently
      June 13, 2014

      Now I tried installing CS4 on another pc and it goes. Only I still have a problem with the key that brought me today Adobe compensation for my lost key.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 13, 2014

      Tomáš Mikulecký I am sorry you have been facing difficulties with your Creative Suite 4 serial number.  Do you have a case number from your interaction with our support team that I can reference?

      Ned Murphy
      Ned Murphy
      Legend
      June 13, 2014

      If you were working with whatever Adobe Support Online is regarding the installation you are having trouble with then you should continue to work with them until the problem is resolved.

      This is the first time I have ever heard of Adobe providing a new serial number and files to go with it  - normally a link to download would be provided, they would not send you files.

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      Tomáš MikuleckýAuthor
      Participating Frequently
      June 13, 2014

      I have only a box of software and software instaled in the old pc. Now I want to install the software on a new PC. On the basis of proof of purchase Adobe generate me a new serial number.  I tried again the online support and she referred me to the forum : (

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