Install error on CC and ERROR code 50. Also AE would crash due to full disk cache and close unable to select from menu to change.

Report · Oct 07, 2014

I have recently installed and used Creative Cloud and also install several applications. The apps and cc ran fine but Adobe AE would crash upon startup of the app in which is prompted a message stating ...the drive which it is installed on does not have enough memory or disk cache is full. Please change in preferences. I attempt to do so but AE shuts down after I select ok. I installed the cleaner tool and uninstalled all Adobe products and attempted to reinstall creative cloud and now I get a "...We've encountered the following issues: Creative Cloud desktop failed to install. (Error code:50)

I have been trying to resolve this issue for three weeks now which I did finally get it to work by opening the AE by selecting a AE file. I was able to use it 3 times for the amount charged for the monthly fee and I also downloaded several of the other apps but was

unable to use them due to this issue then uninstalled with Adobe cleaner tool!

PLEASE HELP!

Message was edited by: Paul Whitehurst

Report · Oct 07, 2014

Paul Whitehurst how much disk space do you have remaining? Please be aware that even if you have selected a custom install location the downloads will still need to be saved to your temp directory. From your screen shot it appears you are using some form of Windows. Have you adjust your environmental variables to redirect your User folders and temp directories to the other volume/disk?

Report · Oct 07, 2014

Jeff,

Thank you for your prompt response to this issue. I am using Windows 7 and I have 8 gb on that HD. I have not ever accessed the mentioned instructions you have asked but will look into it now.

Thank you!

Paul

Report · Oct 24, 2014

Jeff,

I have tried to install on another drive after downloading Creative Cloud clean-up and uninstalled all adobe creative cloud. So if I erase my temp folders it might work?

Please help I have basically paid for my 2nd month and only used a few times.

Thanks,

Paul

Report · Oct 27, 2014

Paul Whitehurst how much RAM do you have installed? You should have at least twice the amount of free space as the amount of RAM you have installed for normal operation.

Paul Whitehurst it does seem as if you may be facing difficulties with the amount of disk space. I would recommend utilizing a larger volume or reducing the amount of information stored on your primary drive/partition.