install error on Mac "could not create ~/library/application support/adobe/coresync"

Community Beginner ,
Feb 22, 2015 Feb 22, 2015

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Any reason why this would be happening and what I should do?

Screen Shot 2015-02-23 at 1.55.53 pm.png

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correct answers 1 Correct answer

Community Beginner , Feb 23, 2015 Feb 23, 2015
I¹ve created a new admin user and it works with that. So must be my profilepermissions?

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Adobe Employee ,
Feb 23, 2015 Feb 23, 2015

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No Stevenm29069276 that is not expected behavior.  What changes occurred to the computer prior to this?  What operating system are you using?  Finally what steps have you implemented to resolve the error?

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Community Beginner ,
Feb 23, 2015 Feb 23, 2015

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Seems to be a root access issue on my profile. I've logged in through system admin (which has root access) and have installed via this profile, however this doesn't flow through to my own profile.

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Adobe Employee ,
Feb 23, 2015 Feb 23, 2015

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Stevenm29069276 if you create a new local admin do you have the same issue?  This will help you determine if the file permission issue is User account or a problem with the Administrator group.

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Community Beginner ,
Feb 23, 2015 Feb 23, 2015

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I¹ve created a new admin user and it works with that. So must be my profile

permissions?

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Adobe Employee ,
Feb 23, 2015 Feb 23, 2015

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Yes most likely Stevenm29069276.  You can find details on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5.

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Community Beginner ,
Feb 23, 2015 Feb 23, 2015

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That fixed things up.

Thank you

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New Here ,
Jun 18, 2015 Jun 18, 2015

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I am having the same problem but not clear on how to fix it or to do what you have recommended

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Adobe Community Professional ,
Jun 18, 2015 Jun 18, 2015

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Hilar , please refer below link :

https://forums.adobe.com/thread/1828087

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New Here ,
Mar 06, 2015 Mar 06, 2015

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I'm getting this same error after trying to install on my mac pro.

I see that the cloud installer was able to create the ~/Library/Application Support/Adobe folder and a bunch of folders in side that, but it complains

about not being able to create the CoreSync folder.

I ran into this, then uninstalled everything, and nuked the ~/Library/Application Support/Adobe folder completely and started over.

The installed created the Adobe folder and "AAMUpdaterInventory", "AdobeApplicationManager", "Extension Manager CC", OOBE, SLCache, SLStore, Vulcan

folders just fine.  but it can't create the CoreSync folder in the same location.  

I'm stuck.

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New Here ,
Mar 06, 2015 Mar 06, 2015

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ok I was able to fix my problem.

I had to use the shell to go to ~/Library/Application\ Support/

and then chmod 775 Adobe

then it all worked.

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New Here ,
Jul 25, 2019 Jul 25, 2019

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this fixed my problem. thanks

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Contributor ,
Apr 15, 2015 Apr 15, 2015

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is this the same "CC KILLER" related to the latest Yosemite update? (If so, could someone write this up in layman's terms?)

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New Here ,
Jan 02, 2017 Jan 02, 2017

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THIS IS THE ONLY FIX

It's an permission issue:

open terminal in os x

copy this command into terminal :  cd ~/Library/Application\ Support

2nd command:   sudo chown -R username:staff Adobe

change "username" to your active username in your install of you mac.

you'll be prompted to type in your password if you have one.

et voila !

Run the installer again, if you have allready installed it, uninstall it via Applications > Utilities >adobe installers > unistaller creative cloud

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New Here ,
Jan 27, 2017 Jan 27, 2017

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Same problem solved with this! Thank you!  

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Community Beginner ,
Jan 29, 2017 Jan 29, 2017

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I tried this and I get, cd: Too many arguments. Am I supposed to click something between the two commands? I tried clicking return but that didn't do anything.

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New Here ,
Mar 19, 2017 Mar 19, 2017

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fixed. ty!

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New Here ,
Jul 20, 2017 Jul 20, 2017

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Thanks a lot...you are a crack ....

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New Here ,
Oct 31, 2019 Oct 31, 2019

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Yes, yes, yes. Couple of hours with Adobe Support and then Apple Support and nothing. @eduardav1337 - your fix works! Thank you soooooo much!

(MacBook Pro Catalina 10.15.1 + Adobe Creative Cloud 5.0.0.354)

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New Here ,
Mar 25, 2021 Mar 25, 2021

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How to type the password inside of it? I am desperate.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Did you find out how to add the password?

 

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