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Participant
December 18, 2015
Question

Install for Creative Cloud not working on my MacBook Pro

  • December 18, 2015
  • 3 replies
  • 224 views

I am able to download the installer, but when I click on install, the installer doesn't do anything.

This topic has been closed for replies.

3 replies

Pattie-F
Legend
December 22, 2015

I am moving this discussion to the Creative Cloud Download & Install forum.

Pattie-F
Legend
December 21, 2015

In addition:

If you have trouble launching the Creative Cloud Desktop application and the application shows a spinning progress wheel or a blank white screen or otherwise does not open, please try the solutions below in order. If a solution works, you do not need to try the next solution.

App doesn't open | Progress wheel spins continually

chiru_ras
Adobe Employee
Adobe Employee
December 18, 2015

Please open ""System Preferences"" and then open ""Users and Groups""

Make sure that you are logged in as ""Admin"" and not as ""Managed/Mobile Admin""

If you are logged in as ""Admin"" restart the MAC and try to run the installer for Creative Cloud App again

Also make sure that its MAC 10.7 or higher as Creative Cloud App is not compatible on MAC 10.6 OSX

Thank You.