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M
Merry_child15D5
Participant
September 5, 2014
Question

Install hangs on trying to connect to server

  • September 5, 2014
  • 2 replies
  • 1560 views

I am running Windows 8.1, I just purchased the Photography package with Photoshop CC and downloaded the Creative Cloud installer. It hangs on trying to connect to server, I really need to get photoshop installed for a project I am working on.

Thanks,

Sam

This topic has been closed for replies.

2 replies

clowrymusic
clowrymusic
Participant
August 4, 2015

try going to the adobe site on your browser while trying to install the program.  It is a certificate issue that doesn't allow you to get through to the server.  By opening the website and allowing the certificate through (IT SHOUL PROMPT)  it will allow you to connect to the server.  Or you can lower your security settings. 

Atul_Saini
Atul_Saini
Legend
September 5, 2014

Hi scromer,

Please try the link mentioned below.

Link : Sign in, activation, or connection errors | CS5.5 and later

Thanks,

Atul Saini

M
Merry_child15D5Author
Participant
September 5, 2014

I have been thru all of those fixes, still sticks on "Trying to connect to servers"

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