Install InDesign and Photoshop CC - Exit Code 190

[De Lelie]

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.10.5 doesn't satisfy OS requirements.

FATAL: Error occured in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

[Tanusree · Accepted solution]

Hi,

Your OS doesn't meet the minimum system requirements.

You may refer Photoshop system requirements

& InDesign system requirements

Let us know if this helps!

Regards,

Tanusree Haldar

[Kanikas]

Moving to Creative Cloud Download & Install​

[sarahh47677354]

I received a similar error on my Macbook Pro (retina, 13-inch, Late 2012)  which has an OS X Yosemite Version 10.10.5 Does this mean that a new computer is needed? I did a software update on my Macbook (prior to knowing that the OS was the issue) and tried to use the links for the older Adobe products already (Download Creative Cloud apps). Trying to become computer savvy and looked through the system requirements but haven't been able to decipher a solution. Is there anything solution short of buying a new computer? If not, why?

[jcmichaud]

Hi I get that same error on Windows server 2016 trying to install Photoshop CC 2019:

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.14393 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

[Jeffrey_A_Wright]

Jcmichaud, Error 190 indicates the operating system does not meet the minimum system requirements.  Please use an operating system that is listed in Photoshop system requirements​ if you wish to install Photoshop CC 2019.

[jcmichaud]

So I can't use Windows server 2016, version 18 and 19 of Photoshop installed correctly on Windows server 2016, what am I missing?

[Jeffrey_A_Wright]

I am sorry, Jcmichaud, but if you want to install Photoshop CC 2019, it must be on of the listed operating systems.  If you have to use a Windows Server as your creative workstation, then you will want to use an older version of Photoshop CC.

[Jeffrey_A_Wright]

De_Lelie, thanks for your question about Error 190. Error 190 means the computer or device does not meet the minimum system requirements to download and install the Adobe application. Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error190 and https://helpx.adobe.com/creative-cloud/system-requirements.html for additional information.

[Johnnie30052484ttqs]

My windows version is supported. But it still shows error code 190 while updating Photoshop beta...

[kglad]

@Johnnie30052484ttqs 

you need to update to 22H2