Install of Creative Cloud on Windows 11 fails - 'loading creative cloud'

Forum|Forum|3 years ago
March 16, 2023
1 reply
1654 views

Hey, I install and run Creative Cloud on Windows 10, but it fails on my new Windows 11 box with 'loading creative cloud', then it times out. I've tried removing all Adobe from W11, rebooting, then re-downloading CC with the same result. I've attached a picture of where it ends up. I've also tried the Repair option but it goes into a loop and eventually ends back up there.

I'm running W11 home fully patched from what I can tell.

Any help would be appreciated as the entire Adobe suite is unusable on W11.

Installation

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kglad

Community Expert

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

C

CpAdobeAuthor

Participant

I tried both acccx5_10_0_573.zip and acccx5_5_0_617.zip and both failed as
before.

Jeffrey_A_Wright

Community Manager

CpAdobe, in addition to Kglad's suggestions, I would encourage you to implement the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to remove and reinstall the Creative Cloud desktop app.

When implementing solution three, make sure to locate and rename the correct OOBE folder. Missing this critical step could lead to other solutions failing.

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