Hey, I install and run Creative Cloud on Windows 10, but it fails on my new Windows 11 box with 'loading creative cloud', then it times out. I've tried removing all Adobe from W11, rebooting, then re-downloading CC with the same result. I've attached a picture of where it ends up. I've also tried the Repair option but it goes into a loop and eventually ends back up there.
I'm running W11 home fully patched from what I can tell.
Any help would be appreciated as the entire Adobe suite is unusable on W11.
contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
When implementing solution three, make sure to locate and rename the correct OOBE folder. Missing this critical step could lead to other solutions failing.
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