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gauravl72264614
gauravl72264614
Participant
January 23, 2020
Answered

[Install]-Unable to update Adobe XD, showing Conflict uninstalling XD.

  • January 23, 2020
  • 1 reply
  • 2304 views

 

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Correct answer Shwetha Diwanji

Hi Gaurav,

 

Could you please try doing a clean installation of Adobe XD by uninstalling Adobe XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems , and then reinstall the software using your CC desktop app?

Let us know if this works out.

 

1 reply

Shwetha Diwanji
Community Manager
Shwetha DiwanjiCommunity Manager
Community Manager
January 23, 2020

Hi Gaurav,

 

Thank you for using Adobe XD. This error is caused when the conflicting application (although doesn't appear opened) is not properly terminated the previous time but rather suspended by the task manager. Please follow the steps mentioned in this post and let us know if this helps resolve your issue.

https://helpx.adobe.com/download-install/kb/close-conflicting-processes.html

 

    gauravl72264614
    gauravl72264614Author
    Participant
    January 24, 2020

    Followed same process still facing issue with XD update

    Shwetha Diwanji
    Community Manager
    Shwetha DiwanjiCommunity ManagerCorrect answer
    Community Manager
    January 27, 2020

    Hi Gaurav,

     

    Could you please try doing a clean installation of Adobe XD by uninstalling Adobe XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems , and then reinstall the software using your CC desktop app?

    Let us know if this works out.

     

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