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axlb
Known Participant
March 20, 2016
Answered

Installation Creative Cloud en version essai/ trial

  • March 20, 2016
  • 3 replies
  • 555 views

Bonsoir,

j'ai acheté Creative Cloud il y a un mois environ et Lightroom et photoshop sont toujours en "trial mode".

Comme Adobe n'a - bizarrement et scandaleusement - pas de hotline en france et que leur forum sont aussi obscurs que le reste: je viens vous demander votre aide!

Lorsque je suis les instructions pour passer en mode "j'ai- acheté- cette- saleté -il- y -a- un -mois- et- vous- m'avez -déjà- chargé- 12€- merci- bien: est-ce- que- je- peux- avoir- la- version- complète siouplaît?", on me demande mon numéro de série, chose que je ne trouve nulle part...

D'habitude je me débrouille toute seule, j'ai acheté mon anti-virus en ligne et ça a toujours été relativement facile mais là: j'hallucine!

Du coup, est-ce que quelqu'un peut m'orienter sur une solution? Est-ce une erreur de ma part ou je vais demander à ma banque de bloquer ces tocards?

Merci d'avance, qui que vous soyez

je suis sur windows 10.

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Axlb,

    I reviewed your Adobe ID (email address ) you have utilized to post on forums, and i can see an Active subscription registered on it.

    Please refer to the below links for help: { Make sure you are using the same Adobe ID( email address ) that you have used for purchasing the subscription }

    Sign in and sign out to activate Creative Cloud apps

    Adobe Creative Cloud apps revert to trial mode after CC 2015 update

    ****NOTE : Make sure that your Computer Firewall or security software firewall is not blocking Adobe, if you are not sure about this then simply Turn Off the firewall for some time and then sign out and sign in on the Creative cloud app and check.

    If it still gives you a trial error then please refer to the troubleshooting mentioned below:

    If you are using MAC :

    1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • Adobe IPC Broker
    • After this anything that says adobe on it do a force quit for it

    2- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

    ~/library ( It will open User Library folder. )

    3- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder

    4- Turn OFF any security software installed along with system Firewall.

    5- Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password )

    ****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

    6- Launch Creative Cloud app again and sign in


    If you are using WINDOW:

    1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • Adobe IPC Broker
    • After this anything that says adobe on it do a force quit for it

    2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

    3- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

    ****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

    4- Launch Creative Cloud app again and sign in

    Let us know if this helps.

    3 replies

    A
    axlbAuthor
    Known Participant
    March 28, 2016

    Hi,

    * I don't know why the question was marked as "resolved", when it obviously wasn't so far...

    Also, after trying desperately to join Adobe's hotline in my country (France), which they made quite impossible those idiots: i've finally, reached someone from another country (Belgium) that was finally helpful.

    For your info: it turned out that i've downloaded a cracked version of lightroom and photoshop before, to try out those software before buying (one month wasn't enough for me to be sure). And my .host file needed to be cleaned. Acutally, i just had to erase all lines with "adobe" in the .host file (which is in System32, drivers..;) for the creative cloud to magically return with the "open" butteun instead of the "trial" one... it was as simple as that, but i couldn't find an answer anywhere but on the phone in 2 minutes with a helpful, nice and smart Adobe advisor...

    * pour les FRANCAIS:

    Après moultes essais infructueux pour joindre la hotline d'Adobe, car ils ont fait exprès de rendre cela quasi impossible/ il faut persévérer et rappeler et surtout attendre (ils n'ont même pas la courtoisie - je me demande si c'est légal d'ailleurs - de nous indiquer le temps d'attente): la première fois j'ai attendu 11 minutes avant de raccrocher!!: j'ai ENFIN eu un conseiller au tel. Qui s'est avéré être un belge, se trouvant en Hollande! A croire qu'il n'y a personne pour répondre au téléphone en France...

    bref: il s'est avéré que mon problème venait du fait que j'avais - préalablement - téléchargé une version crackée des deux logiciels, et que ce faisant: j'avais suivi les conseils des pirates d'ajouter deux/trois lignes dans le fichier .host. Sachant que je ne suis pas formée en informatique, je me débrouille seulement toute seule quand on m'explique clairement! Du coup, cette action permettait au logiciel d'être en permanence en version essai... Et plus de 30 jours, car je trouvais que c'était trop peu pour me rendre compte de l'utilité des deux logiciels pour moi.

    Du coup, quand le conseiller m'a parlé du fichier .host, je lui ai tout de suite parlé des logiciels crackés et il a compris de suite: il suffit d'aller effacer toutes les lignes qui contiennent le mot "adobe" dans ce fameux fichier (de mémoire on le trouve dans :C/Windows /system 32/ drivers/etc. Il faut l'ouvrir avec le bloc note et là: effacer les lignes.

    une fois fermé ce fichier, on réouvre Creative Cloud et là: les boutons qui étaient en mode "essai" devant Lightroom et Photoshop sont enfin revenu en "ouvrir"!!

    C'était aussi bête que cela, mais encore fallait'il que je tombe sur un gars malin et efficace et que je n'ai aps peur de dire que j'avais utilisé des logiciels crackés auparavant...

    Si cela peut aider quelqu'un d'autre, et lui faire gagner du temps: c'est avec plaisir! j'espère que j'ai été claire en tout cas!

    A
    axlbAuthor
    Known Participant
    March 20, 2016

    Thank you but i already try those, and it didn't work. The creative suite help wasn't much help either.

    It still says that my trial version has expired and the "buy now" button is next to the softwares...

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    March 23, 2016

    Hi Axlb,

    I reviewed your Adobe ID (email address ) you have utilized to post on forums, and i can see an Active subscription registered on it.

    Please refer to the below links for help: { Make sure you are using the same Adobe ID( email address ) that you have used for purchasing the subscription }

    Sign in and sign out to activate Creative Cloud apps

    Adobe Creative Cloud apps revert to trial mode after CC 2015 update

    ****NOTE : Make sure that your Computer Firewall or security software firewall is not blocking Adobe, if you are not sure about this then simply Turn Off the firewall for some time and then sign out and sign in on the Creative cloud app and check.

    If it still gives you a trial error then please refer to the troubleshooting mentioned below:

    If you are using MAC :

    1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • Adobe IPC Broker
    • After this anything that says adobe on it do a force quit for it

    2- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

    ~/library ( It will open User Library folder. )

    3- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder

    4- Turn OFF any security software installed along with system Firewall.

    5- Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password )

    ****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

    6- Launch Creative Cloud app again and sign in


    If you are using WINDOW:

    1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • Adobe IPC Broker
    • After this anything that says adobe on it do a force quit for it

    2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

    3- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

    ****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

    4- Launch Creative Cloud app again and sign in

    Let us know if this helps.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 20, 2016

    Does your Cloud subscription properly show on your account page?

    If you have more than one email, are you sure you are using the correct Adobe ID?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

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