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sébastienk5793714
Participant
October 8, 2022
Question

Installation CS6

  • October 8, 2022
  • 3 replies
  • 372 views

Bonjour, 

 

J'ai reinstaller CS6 sur mon mac OS -  bien que je n'ai aucun appareil activé

J'ai toujours le meme et incessant bug de connexion internet pour valider le numéro

Bien sur l'aide d'adobe me renvois sur des pages en erreur 404 -  Qui as la solution ??

Merci

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 8, 2022

See here:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 8, 2022

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

S
sébastienk5793714Author
Participant
October 8, 2022

je suis sur Chrome, mais rien ne change

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 8, 2022
Your user agent has good protocol support.
Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.
je suis bien compatible mais rien ne change...

when you said you saw both logos, did you click the link on that page (http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html)

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 8, 2022

if you have a non-current os, your deault browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

S
sébastienk5793714Author
Participant
October 8, 2022

je vois bien les deux logos, le reste c'est du chinois, mais la plupart des liens adobe m'envoie sur des pages 404 notament l'enregistrement hors ligne

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