Installation de CS5 refusée

[Raydjaw]

Bonjour! Suite à une réinstallation de mon système, l'installation de mon logiciel CS5 m'est interdite. Un message me dit que j'ai atteint la limite de 2 utilisateurs alors que c'est faut. J'ai en effet 2 utilisateurs actifs, mais lis sont pour ma formule "Tout Creative Cloud 100 Go" alors que CS5 est un produit complètement différent, sans abonnement mensuel, acheté il y a longtemps sur CDs et utilisé également par 2 utilisateurs.

Je n'arrive pas à communiquer avec un être humain chez Adobe pour corriger ce problème qui me prive d'utiliser mon logiciel comme avant...

Que faire?...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Raydjaw]

Merci pour vos réponses. Cela ne résout pas mon problème, mais me confirme que le service à la clientèle est un concept en voie de disparition. Merci encore!

[kglad]

you're welcome.

[kglad]

you have to use a computer that has/had an activated install and deactivate.  it doesn't sound like you'll be able to use the computer with the reinstall to do that.

[Nancy OShea]

CS5 is discontinued, unsupported software that's way beyond it's 'replace me' date.  Adobe can't help you with unsupported apps.

If the serial number is already in use by the maximum number of allowed computers, you must deactivate the other computers before you can use this product. 

Activation Limit Reached

https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

[Raydjaw]

Merci pour votre réponse. Cela ne résout pas mon problème, mais me confirme que le service à la clientèle est un concept en voie de disparition. Merci encore!

[Nancy OShea]

This is a user-to-user community; not customer service. 

If you want customer service, buy something that's supported.

Photoshop Elements 2025 (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Adobe Express (free starter plan)
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html