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Benoit287746033xc2
Participating Frequently
March 8, 2023
Answered

installation de photoshop échoue (Error Code 183)

  • March 8, 2023
  • 3 replies
  • 3591 views

bonjour,

 

je viens de souscire à la creative cloud. Tout se passe bien sauf avec Photoshop :

le téléchargement de l'application échoue à 89%. 

Je clique sur le bouton réessayer mais le même scénario se reproduit.

J'ai essayé de déinstaller l'appli sur le disque dur mais rien de marche.

 

Configuration : 

MacBook Pro

Apple M1 Pro

13.2.1

 

Help please

    This topic has been closed for replies.
    Correct answer kglad

    if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

     

    that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

     

    there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

    but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

    *Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
    Then hold Control > Get Info > Check the box for Open with Rosetta

    3 replies

    C
    charlie07P
    Participant
    March 9, 2023

    bonjour, as-tu finalement résolu ton problème car je suis dans le même cas de figure que toi ?

    merci!

    B
    Benoit287746033xc2Author
    Participating Frequently
    March 9, 2023

     

    Hello,

     

    ça y est Phtotoshop a enfin réussi à s'installer.

    - J'ai d'abord mis à jour le système

    - Ensuite, suppression des préférences dans la bibliothèque (quand tu es sur le finder => menu Aller en appuyant sur Option => le menu Bibliothèque apparaît => Préférences => tu supprimes tout ce qui a un rapport avec photoshop

    - En supprimant l'appli Photoshop dans le dossier Applications et les fichiers annexes avec l'appli AppZapper (c'est free)

    Sans oublier de redémarrer après tout ça.

     

    Dis moi si ça fonctionne pour toi.

    (Sinon en cherchant sur Google tu peux trouver le numéro du support téléphonique Adobe, c'était ma dernière option 🙂 

     

    Courage !

      C
      charlie07P
      Participant
      March 10, 2023

      merci Benoit287746033xc2 ! 

      J'ai suivi tes conseils et ça y est, ça a fini par marcher aussi ! En téléchargeant AppZapper, ça m'a demandé de télécharger aussi Rosetta, alors est-ce que c'est ça qui a fini par fonctionner comme le suggérait kglad, 

      je ne sias pas, mais en tous cas ça marche !

      merci!

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      March 9, 2023

      if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

       

      that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

       

      there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

      but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

      *Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
      Then hold Control > Get Info > Check the box for Open with Rosetta

        B
        Benoit287746033xc2Author
        Participating Frequently
        March 9, 2023

        No error 183

        but it's ok now.

        Thanks you

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 9, 2023

        glad to hear the problem's resolved. 

         

        can you say what problem you originally saw and what you did to solve the problem?

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          March 8, 2023

          Benoit, do you encounter any specific errors while installing Photoshop? If not, then please check the logs for the exact error and update this public discussion with the errors you discover. You can find information on how to locate the fatal errors at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html

            B
            Benoit287746033xc2Author
            Participating Frequently
            March 9, 2023

            Thanks you, it's ok now 

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