Installation error 207

Forum|Forum|4 years ago
November 25, 2021
1 reply
6763 views

When I try to download the creative cloud desktop app the download bar goes to a very low percentage then I am greeted with error code 207 (can not connect to the servers) Does anybody here know how to fix this?

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kglad

Community Expert

adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

D

David21921863ge4vAuthor

Participant

How do I know if I have .NET 4.6?

Nancy OShea

Community Expert

I am on windows 11 and I am updated to TLS 1.2 all I am confused about is how to get the apps serial number to activate it.

Creative Cloud has NO serial numbers. You activate software with your Adobe ID (email) and password.

Please confirm that your order is active and payment details are current by logging-in below.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

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