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nieckb93607758
Participant
June 15, 2018
Answered

installation error C191 - Adobe XD

  • June 15, 2018
  • 2 replies
  • 8001 views

Hello there,

Every time when I try to install the new, free edition of Adobe XD I get exit code C191. I've searched on Google and the forums and found multiple things to try but nothing seems to work.

A list of things I've tried:

- Reinstall CC several times + restart PC.

- Clear cache, temp and appdata.

- Clean all with Adobe CC cleaner.

- Install with the default Windows administrator account.

- Change permissions of the Windows Apps and temp folder.

Just to make sure: I am installing it to my C drive to the default location. I tried to download the After Effect trial and it worked. And I can install apps from the Windows Store.

Something else with the same problem or a fix for it?

Error logs:

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETRF8E8.tmp\1\SparklerApp\SparklerApp.appx
8.0.22.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRF8E8.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I have build number 1803 and the minimum system reqs. That should be fine.


    Nieckb93607758, sorry you are facing error C191 while attempting to install Adobe XD.  Error 191 occurs because the installer is detecting a newer version of the application is already installed.

    Please utilize the steps listed in Uninstall or remove Creative Cloud apps to remove the current installation of Adobe XD.  If Adobe XD is not available for uninstall then please remove all installed Adobe applications by following the same steps.

    Once all Adobe applications have been uninstalled then you can download and run the CC Cleaner Tool from Use the Creative Cloud Cleaner Tool to solve installation problems .  This should put you in a good state to install the Adobe Creative Cloud desktop application and then install Adobe XD on the Windows 10 computer.  You can use the steps listed in Learn how to download your Adobe Creative Cloud apps to begin the installation process.

    I would also recommend removing all installed Adobe software, followed by using the CC Cleaner Tool, if simply uninstalling Adobe XD does not resolve Error P191.

    For more information regarding Error P191 see Troubleshoot errors using Creative Cloud log files .

    2 replies

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 16, 2018

    As suggested above , go to Settings Menu in Windows and check whether the OS is up to date or not.

    Screenshot :

    Also , click on the option - " Check online for updates from Microsoft Update "

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    Optional Step: Disable Security suites and try to install. 

    If not installed, install latest Visual C++ Redistributable package and try to install.

    Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------

    Also Press Windows and R button together , it will open run command window.

    Type cmd -  Services.msc , then check whether Windows Installer service and Windows Module Installer service is enabled or not.

    If disabled , enable and select Startup type as Automatic.

    N
    nieckb93607758Author
    Participant
    June 16, 2018

    My Windows is up-to-date. I already have a version of Visual C++ (2017) so that should be fine. Enabling these services doesn't work either.

    It still shows this error at the end of the installation.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 17, 2018

    What is the Windows OS Build version?

    If the Windows 10 Creators Update  is not installed, install the same and try to install again.

    Adobe XD System requirements

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    June 15, 2018

    I don't have the technical insight to troubleshoot that specific error, but have you tried applying any available Windows 10 updates?

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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