Installation error for downloading Illustrator CC (Error code: 146 and 7 (After 2 days) )

New Here ,
May 30, 2016 May 30, 2016

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So, I had Illustrator and there was some problems starting it up so I decided to uninstall it and I had some more problems uninstalling it too. After a day, the uninstallation worked and started downloading Illustrator. When I was downloading it, after 42% it started to become a little bit faster in downloading until like 60% or 70% then it said that the installation failed and I retried it and it failed again and I clicked at the "More information" link below the installation area and the error code 146 was shown. After 2 days, I tried to download it again and the error code 7 was shown. Can anyone please help me fix this issue? Thank you!

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2016 Jun 20, 2016

Abhishekp1996 what specific error are you receiving?  If it is a failure to move a file then you will need to correct the file permissions for the associated folder/file.

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Adobe Community Professional ,
May 30, 2016 May 30, 2016

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I don't have a link for code 146

Code 7 https://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

or

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jun 02, 2016 Jun 02, 2016

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Thanks for helping! I'll try solving the issue.

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New Here ,
Jun 02, 2016 Jun 02, 2016

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Oh wait, Its still error code 146. Jesus.

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New Here ,
Jun 02, 2016 Jun 02, 2016

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Unable to move file during install/uninstallFatal for install Ignorable for uninstallFILE_MOVE_FAILURE = 146Unable to move the file. Rename the file and then try again.

That's the problem right now.

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New Here ,
Jun 18, 2016 Jun 18, 2016

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I am having the same Issue.

I have tried almost 7-8 times but no luck. CC cleaner didn't worked out for me

Please Help Anybody!

I really want to try Illustrator.

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Adobe Employee ,
Jun 20, 2016 Jun 20, 2016

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Abhishekp1996 what specific error are you receiving?  If it is a failure to move a file then you will need to correct the file permissions for the associated folder/file.

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New Here ,
Jul 07, 2016 Jul 07, 2016

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Jeff A Wright,

how do I do that????   I have the EXACT same probem as these people, I have tried everything!

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Contributor ,
Jul 08, 2016 Jul 08, 2016

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Jeff, when the error is e.g.

Unable to move file at "/.adobeTemp/7A453693-714D-402E-8A80-EEAEF1E4BCAB/AdobeIllustrator19-Core/StagingArea/App lication/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources" to "/Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

for which folder should I check and change permissions? For

1) Resources under temp  or

2) Resources under Applications or

3) any parent folder under temp or Applications?

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Adobe Employee ,
Jul 11, 2016 Jul 11, 2016

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Cupckess35447308 and Dominik Kietla for details on how to resolve Error Code 146 see Resolve Error Code 146 encountered while installing Creative Cloud desktop apps... .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

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New Here ,
Jul 11, 2022 Jul 11, 2022

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LATEST

Fix 1: Temporarily Disable Firewall or Antivirus
Sometimes, when you attempt to install the Adobe Creative Cloud app, the then installed Firewall or antivirus might create some problems. This Firewall or antivirus may mistakenly consider this app as a threat to the PC. That is the reason they block the application. As a result, you might encounter this type of error on your system. So, disabling the antivirus is the best option to eliminate the issue.

For this, go to the installed antivirus and navigate its Menu. Within that, you can find the Disable option, tap on it and reboot your system. Doing this, you won’t face this issue again.

Fix 2: Delete the Prevailing Damaged Files
If you try to install any corrupted or damaged files in your system, it will act as an obstacle for you to perform the task. Hence, it is advised to install on your device, the correct system files.

So, open the File Manager and go to Adobe Creative Cloud app and get it deleted from your system. After doing that, go to a web browser to download and install the updated and latest Adobe system files.

Fix 3: Design Required Directory
Due to a lack of directory in your system, you may encounter the error Adobe Error Code 146. You can create the desired directory manually in order to eliminate the issue. For that, go to the File Manager and tap on the C: Drive. Next, hit the Program Files and choose Adobe under that.

After that, you need to create the directory manually. You will get the name of the directory from the error message itself when this 146 error code pops up. For example, if you face problems with the installation of Adobe Photoshop, your directory name will include Photoshop in it.

 

Regards,

WILL

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