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edc76109678
Participant
September 30, 2015
Answered

Installation error on Photoshop CC 2015.

  • September 30, 2015
  • 2 replies
  • 887 views

Message says -

"- 0 fatal error(s), 2 error(s)     ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546  ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\ecomeau\AppData\Local\Temp\{5E31E298-1A48-4AA0-8341-69336E519C41}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com  ..."

However, I could not find that executable.

And even though the first dialog box said "Installation Failed" It also said "Installation Completed, though some optional components failed to install correctly."

So if the components that failed to install correctly, were optional, can I still use the software? I am assuming not, since I don't see it on my desktop, but the information seems contradictory and I am at a loss for where to go from here.

This topic has been closed for replies.
Correct answer Pattie-F

moving  to Creative Cloud Download & Install

 

If you are using Windows, you can try reinstalling this: Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

2 replies

Pattie-F
Pattie-FCorrect answer
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September 30, 2015