Installation Failed Error

[Guest]

I downloaded adobe master collection 2 times from your trial downloads. But when I tried to install it, it showed me an error shown in below. Please help me to install Adobe Master Collection CS6. i can't download 6GB again

"FATAL: Payload '{B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 6.0.98.0' information not found in Media_db. "

[Mylenium]

Creative Suite Cleaner Tool

Run it, then install.

Mylenium

[Guest]

Thanks for the reply.

But it did not work for me. Same problem occurs. Have you got any idea to

install these programs one by one, without using Set_up.exe ? Please let

me know

Thank You.

[Guest]

Thanks for the reply.

But it did not work for me. Same problem occurs. Have you got any idea to install these programs one by one, without using Set_up.exe ?  Please let me know

Thank You.

[Jeffrey_A_Wright]

Tdtharud I would recommend reviewing your installation logs to locate the root cause of your install difficulties.  You can find details on how to do this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

[Guest]

Thanks fot the message Jeff.

In the CS6 Master Collection 6 10-06-2012.log.txt, Summary showed me like

this

[pwillener]

Your log data did not make it into the forum.