A

Anonymous

Answered

Installation Failed

Forum|Forum|10 years ago
March 14, 2016
3 replies
792 views

Hi,

Im downloading photoshop, and just when I am about to download it, a window pops up saying "Install. Preparing for instal..." And then pops up another window asking for administrator password because:

"Setup wants to make changes. Type your password to allow this." So I type in my password and here is a picture:

But when I click ok, this happens:

I tried everything it told me to do.

Here is the error summary:

Error summary webpage: file://///tmp/27B1722E-7E15-4D5F-B71C-8EA8FF5FB51D/summary.htm

check it out

Mac specifications:

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,2

Processor Name: Intel Core i7

Processor Speed: 2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB

Boot ROM Version: MBP112.0138.B16

SMC Version (system): 2.18f15

Serial Number (system): C02LR8KYFD56

Hardware UUID: C96E8AE7-61A9-5EF8-82A1-4F637D30AE82

Wi-Fi:

Type: AirPort

Hardware: AirPort

BSD Device Name: en0

IPv4:

Configuration Method: DHCP

IPv6:

Configuration Method: Automatic

Ethernet:

MAC Address: b8:e8:56:49:90:70

Media Options:

Media Subtype: Auto Select

Proxies:

Exceptions List: *.local, 169.254/16

FTP Passive Mode: Yes

Service Order: 0

System Software Overview:

System Version: OS X 10.11.3 (15D21)

Kernel Version: Darwin 15.3.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Computer Name: MacBook Pro - Sergiy

User Name: Sergiy Shevtsov (sergiy_shevtsov)

Secure Virtual Memory: Enabled

System Integrity Protection: Enabled

Time since boot: 49 minutes

Please help. Thank you in advance.

This topic has been closed for replies.

Correct answer Bani Verma

Hi Vasyl+S,

Kindly refer to the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, OS X: About the application firewall - Apple Support

3- Disable Firewall of the Internet security program installed on computer.

4- Since you have a Mac machine then please check and confirm that your Mac gate keeper is set to allow installs from anywhere:

To do this Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )

****These changes are temporary, you can revert these back to normal later.****

5- After this Launch your Creative Cloud desktop app from your machine, if it works fine then start the installation of Photoshop.

If the install still fails, then please Uninstall the Adobe Creative Cloud desktop application and after that follow the below steps:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see,Use Activity Monitor on your Mac - Apple Support

Creative Cloud
Core sync & Core sync Helper
CC library & CCX processes
Adobe Desktop Common
Adobe Update daemon
Adobe IPC Broker
After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

3- Right click on Finder icon and select "Go-To" Folder option.

4- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

5- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

6- Again > Right click on Finder icon and select "Go-To" Folder option > You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

7- Then navigate to Application Support>Adobe> trash OOBE folder, Adobe Application Manager andAdobe Desktop Common

8- After this rename the file SL-STORE as SL-STORE_OLD

9- Run Adobe Cleaner tool > If present Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

10- Click on the link to : Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps.

A

Anonymous

Hello?

Bani Verma

Correct answer

Community Manager

Hi Vasyl+S,

Kindly refer to the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, OS X: About the application firewall - Apple Support

3- Disable Firewall of the Internet security program installed on computer.

4- Since you have a Mac machine then please check and confirm that your Mac gate keeper is set to allow installs from anywhere:

To do this Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )

****These changes are temporary, you can revert these back to normal later.****

5- After this Launch your Creative Cloud desktop app from your machine, if it works fine then start the installation of Photoshop.

If the install still fails, then please Uninstall the Adobe Creative Cloud desktop application and after that follow the below steps:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see,Use Activity Monitor on your Mac - Apple Support

Creative Cloud
Core sync & Core sync Helper
CC library & CCX processes
Adobe Desktop Common
Adobe Update daemon
Adobe IPC Broker
After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

3- Right click on Finder icon and select "Go-To" Folder option.

4- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

5- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

6- Again > Right click on Finder icon and select "Go-To" Folder option > You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

7- Then navigate to Application Support>Adobe> trash OOBE folder, Adobe Application Manager andAdobe Desktop Common

8- After this rename the file SL-STORE as SL-STORE_OLD

9- Run Adobe Cleaner tool > If present Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

10- Click on the link to : Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps.

A

Anonymous

‌Is anyone gonna answer this question?

John T Smith

Community Expert

Are you entering your COMPUTER password to prove to your operating system that you have permission to install?

A

Anonymous

Obviously you haven't had any Mac experience whatsoever. Any advanced Mac user (and even most idiots) would know that if you typed in the wrong password the system would prompt you to type it in again saying "Password is incorrect"

Thanks... idiot

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