Installation of Adobe Cloud Fails on Mac OS X El Capitan

[Mats Jansson]

When Trying to update Adobe Cloud it fails, error message "Cloud Application stop ....".

After this it is not possible to get Adobe Cloud to work.

I have tried to install it from scratch, same error.

I am trying this on a Macbook Pro(retina 15") with Mac OS X El Capitan.

I am sorry for my bad English.

[Bani Verma]

Hi Mats,

Please follow the below steps: ( Make sure all Adobe Apps are closed )

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• After this anything that says adobe on it do a force quit for it

2- After this Launch the Creative Cloud desktop app and update it.

Let us know if this helps.

Regards,

Bani Saini

[Mats Jansson]

I am sorry but I get the same behavior.
I had to try to reinstall it, because no Adobe Cloud App exists on my MAC.

And the installation crashes almost direct(Error: Adobe Cloud has unexpectedly stopped), and no Adobe Cloud is installed.

I can send you the crash logs if that would help?

I am sorry for my bad English

Have a nice day

Mats

[Bani Verma]

Hi Mats,

If the above steps didn't help please follow the below steps:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Let us know if this helps.

Regards,

Bani Saini

[Mats Jansson]

Hello Bani

I followed your description an the installation worked.

But I only have Lightroom as possible to run, all other I can only Test.

When I start Photoshop CC 2015, I get "Error Message: No Application Manager", not possible to install Application manager in Adobe Cloud Applicationn.

Do you have some suggestions how to solve this problem?

I am sorry ror my bad English.

Mats

[Govardhan.V]

Are you getting error message like Adobe Application Manager is missing or damaged??? If yes , that refers Adobe Creative Cloud installation has some issues or probably corrupt AAM.

Also . please reconfirm whether you had followed steps mentioned above precisely without missins even single step???

1) Trash Adobe Creative Cloud and Adobe Application Manager folder from Applications > Utilities .

2) Trash AAMUpdater , Adobe Application Manager and OOBE folders from /Library/Application Support/Adobe   [  System Library ]

3) Trash AAMUpdater and OOBE folders from ~/Library/Application Support/Adobe. [ User Library ]

4) Run Adobe Cleaner tool and remove Adobe Application Manager.

Little change in final step:

5)

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Applications folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app , then try to launch Photoshop again .

If the issue persist, we will need to check with folder permissions for Adobe folder under both Libraries ( ~/Library and /Library )

[Mats Jansson]

Hello

I installed the Adobe Application Manager, then all Application starts without problems.

But all Application was still in test mode not paid Applications mode, until I changed Application Lauguge in Adobe Cloud, then all works without any errors

Thanks for all your help.

I hope you have a nice day

Best regards,

Mats Jansson

[Govardhan.V · Accepted solution]

Glad to hear that.

You are welcome

Note :

Just in case , if you get Try / Buy option . we will need to check Hosts file once and see if there are any Adobe entries with loop back address 127.0.0.1 because of which the activation request is unable to reach Adobe activation server.

Steps :

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

4)Double click on Hosts file , it will open it with TextEdit,

Let us know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??