Installation problem after about 42% Photoshop CC 2015- Installation Failed

[victorp8934752]

Hi, i've just subscribed to Adobe Creative Cloud for Students and though I didn't expect great fluidity using Photoshop with my Macbook Pro 13' mid 2010. I hoped I could at least launch the software. But no, I tried to download Photoshop CC 2015, and older versions with the  Creative Cloud tool but after about 42% it stop and shows the message "installation failed", without any error code or further explanation. The weirdest thing is that I successfully installed Illustrator CC just before. Of course I tried to uninstall CC and use  the CreativeCloud Cleaner Tool, rebooting every time but it didn't work better. Sorry if my English isn't very good, I just intended more answers than I would have had in French.

[Mohit Goyal]

Moved to Downloading, Installing, Setting Up

Thanks,

~Mohit

[Sheena Kaul]

Hi,

Please refer to the threads below where this issue has been addressed:

Re: creative cloud hangs at 42%

creative cloud download stops at 42%

when i press try to download photoshop cc at 42% percent it says it has failed to download every sin...

Regards,

Sheena

[victorp8934752]

Thanks, but I already tried with these three methods and I still don't have any result.

[Sheena Kaul]

Quit Adobe Creative cloud application .

Step 1)

Launch Activity Monitor from Applications > Utilities > Activity Monitor .

Force Quit all processes running in Activity Monitor list like Creative Cloud , CoreSync,. Setup , install , AAMUpdater , Adobe Crash Demon.......etc

Step 2)

1)Right click on Finder icon and select " Go to Folder"  option.

2) You will get a text box, please type-in exactly below command and then hit return.

/tmp

3)It will open tmp folder.
4)Delete all contents present inside tmp folder.

Step 3)

Launch Adobe Creative Cloud application and try to install Photoshop again and check,.

[victorp8934752]

Thanks again, but I don't know what to do it still doesn't work.

[Sheena Kaul · Accepted solution]

Well in that case I would advise you to Contact Customer Care as technical troubleshooting might be required.