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installation problem with Photoshop Elements 10 and Premiere Elements 10

Forum|Forum|14 years ago
December 10, 2011
10 replies
172862 views

I purchased in a package Photoshop Elements 10 as well as Premiere Elements 10. It comes with 5 disc....When I install the first disc it does not ask for the 2nd disc once the first disc is done. When the first one was done the option was hit finish and I did and that was it. It did not request the next disc. What do I do?

Thanks

Jim

adobe_download_assistant

This topic has been closed for replies.

Correct answer Gautham_K

Hi,

Disc 1 contains the installer for Windows 32 bit.

Disc 2 contains the installer for Windows 7 64 bit.

Disc 3 contains the installer for mac OS.

Disc 4 is the Adobe Premiere Elements content disc for Windows.

Disc 5 is the Adobe Premiere Elements content disc for Mac OS.

You can install from Disc1, 2 or 3 depending on the operating system your computer is running on.

Thanks

M

mylovepakistan

Participating Frequently

FATAL: DW041: INSTALLDIR is not on a local volume

A

Anonymous

Installing PhotoshopElements 10 & Premiere Elements 10 on a new system running Win7 home.. Photoshop went on fine, but Premiere claims my system does not meet the specs - but in fact it exceeds the specs! Made many repeat attempts working through the troubleshooting guides, trying again to install etc, but it makes no difference. My system exceeds the requirements, yet it still will simply not let me install and says processor not supported. Processor speed required 2Ghz - my speed 3Ghz, 7GB of hard drive needed - I've got over 900GB spare! My system matches or exceeds in all respects. Online help useless as it's always closed!

A

Anonymous

May justhave to fork out for Sony Vegas Pro - at least I know that installs as I've used it on other machines. Maybe Adobe are so big and confident they just don't care about individual customers

any more? - all of these complaints above would certainly point that way.

N

nancy goodie

Participant

I have installed my new photoshop elements and it does not show/down load the photos when I turn on my camera. I had it installed previously on a computer that crashed and it worked perfectly. ???

F

franslingerland

Participant

I would so much like some help to install a disk-package of JUSTAdobe Photosho Elements 10, bought & received in Canada. I have a serial number. I have three disks. I have tried and tried to install it every which way and the following messages come up when I try to run the install from the disk

1. "Invalid Unicode File" .\AutoPlay\main.ini

then another error code comes up

2. Error MAIN_FILE_VERSION

then another error code comes up

3. Error PRODUCT_REGISTRY_PARENT

and, last but not least...

4. Error PRODUCT_REGISTRY_KEY

I am on a new ASUS ZenBook with a 64-bit Intel CORE i5 processor, Windows 7, 1920x1080 res screen, and plenty of room on the hard drive.

I paid good money for this product and can't use it. Arg.

Can you please wave your wand?

Fran

K

Kay Latona

Participating Frequently

As best I can tell from reading posts for almost a year, no one has solved this problem. I guess we have all been taken for a long and VERY frustrating ride by Adobe. And they have the nerve to try to get us to pay $79 for an "upgrade." How can we upgrade something we can't download properly?

Kay Latona

Sent from my iPhone

A

Anonymous

I purchased Photo Shop Elements in 2007 and had a computer crash and lost my program. I want to download again and install. I Don't have Disks it was Downloaded.

G

gjnano

Participant

I installed Elements 10 and Premier 10, but then the Elements program said to update the Adobe Photoshop.com Inspiration Browser. It failed to load. The program said to deinstall the Adobe Photoshop.com Inspiration Browser program. I did this, but now Adobe Photoshop.com Inspiration Browser will still not reinstall. I had already installed Adobe Air, but that has no effect as your update program cannot see the Air program. How to reinstall the updated Adobe Photoshop.com Inspiration Browser?

A

Anonymous

I've given up on trying to get Elements 10 to load properly. Unless I first reboot my system, it simply plays dead!

D

dream34pics

Participant

I am still having problems downloading Photoshop 10. It says that the program is downloaded. As I continue it says that it can't be opened because it is the wrong type of file?

C

chewie_1

Participant

I'm having the exact same problem dream34pics.

W

whatnext1

Participant

Very poor install instructions and labeling from very good company, tisk tisk.

A

Anonymous

I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.

When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:

"Unfortunately, we do not handle the customer service for Adobe Systems,

Inc. Home. Please contact them directly with your request through one of

the following methods:

Customer Service URL: http://www.adobe.com/ap/support

Customer Service Phone: If available, the regional numbers will be

listed at the URL above.

We apologize for the inconvenience."

I have now run around the adobe site trying to find a way to download the products, but no joy so far.

I tried to get customer serice to call me back , but this service is not available for my country, Thailand.

The final way I am told is to make a call to the customer service at the number listed on my confirmation email.

I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.

As they say in the song .... I'm still waiting!!!!!

Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost

O

orton_1963

Participant

Hi there, I'm receiving the message "This installation package is not supported by this processor type. Contact your product vendor" The copy I have was bundled with a digital camera I purchased and was sealed in a celophane wrapper so I'm assuming it is legitimate. There are two DVD discs in the case. One marked for MAC. One marked for Windows.

Please help anyone

J

Jan_Halter

Participant

I am having the same issue as orton, two discs, neither of which seem to support Windows XP which is what I am running. Any help would be appreciated.

Gautham_KCorrect answer

Participating Frequently

Hi,

Disc 1 contains the installer for Windows 32 bit.

Disc 2 contains the installer for Windows 7 64 bit.

Disc 3 contains the installer for mac OS.

Disc 4 is the Adobe Premiere Elements content disc for Windows.

Disc 5 is the Adobe Premiere Elements content disc for Mac OS.

You can install from Disc1, 2 or 3 depending on the operating system your computer is running on.

Thanks

M

mkb33445Author

Participant

Gautham K

Thank you for responding, I really appreciate it. I won't be able to do

anything with this until tomorrow night after work. If I have further

problems, may I contact you this way?

Jim Birch

Gautham_K

Participating Frequently

Hi Jim,

You can certainly post here in case you have further issues.

Thanks

FATAL: DW041: INSTALLDIR is not on a local volume

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