installation problem with Photoshop Elements 10 and Premiere Elements 10

[mkb33445]

I purchased in a package Photoshop Elements 10 as well as Premiere Elements 10.  It comes with 5 disc....When I install the first disc it does not ask for the 2nd disc once the first disc is done.  When the first one was done the option was hit finish and I did and that was it.  It did not request the next disc.  What do I do?

Thanks

Jim

[Guest]

I've given up on trying to get Elements 10 to load properly. Unless I first reboot my system, it simply plays dead!

[dddluxe]

@gjnano,

I am having exactly the same problem with the Inspiration Browser! After dutifully uninstalling the thing because a pop-up told me I should get the update, the installer hung up on my Adobe AIR, which I had successfully updated, but the installer ignored. Instead it told me it had to install AIR in order to load the Browser update, which it immediately informed me it couldn't do, due to a download error, but did I wish to retry? As you no doubt know, it did not matter that I did so wish, the same thing happened every time. I would appreciate it if I could wait here with you on this bench so I can jump on the bus to salvation when it comes for you. Thank you, you are most kind. Gum?

[nonamesleftfrustrating]

ADOBE - you ever going to fix this??? Same problem.. no answers. Love your products but you just wasted 30 minutes of my time as I tried to find an answer... And I still haven't found one and apparantly everyone else is waiting for one too.

     When I click on 'Download the update' my browser opens, http://eib.assyst.net/PIB/AdobePhotoshopDotcomInspirationBrowser.html  -- 'install now' leads to 'AIR installer' which leads to 'could not install AIR due to error' and the cycle starts again.

   From one comment I saw it seems that this tool is irrelevant now anyways... If that is the case, why are we still prompted to update? If it can't be fixed then at least an answer would be nice.

--It seems this topic is spread across the forums -  my search led me to #39 in this thread which was the closest thread I could find...---

[Guest]

I purchased Photo Shop Elements in 2007 and had a computer crash and lost my program.  I want to download again and install.  I Don't have Disks it was Downloaded.

[franslingerland]

I would so much like some help to install a disk-package of JUSTAdobe Photosho Elements 10, bought & received in Canada. I have a serial number. I have three disks. I have tried and tried to install it every which way and the following messages come up when I try to run the install from the disk

1. "Invalid Unicode File" .\AutoPlay\main.ini

then another error code comes up

2. Error MAIN_FILE_VERSION

then another error code comes up

3. Error PRODUCT_REGISTRY_PARENT

and, last but not least...

4. Error PRODUCT_REGISTRY_KEY

I am on a new ASUS ZenBook with a 64-bit Intel CORE i5 processor, Windows 7, 1920x1080 res screen, and plenty of room on the hard drive.

I paid good money for this product and can't use it. Arg.

Can you please wave your wand?

Fran

[Kay Latona]

As best I can tell from reading posts for almost a year, no one has solved this problem. I guess we have all been taken for a long and VERY frustrating ride by Adobe. And they have the nerve to try to get us to pay $79 for an "upgrade." How can we upgrade something we can't download properly?

Kay Latona

Sent from my iPhone

[Preran]

Hi Fran,

Open the CD in Windows Explorer, and double-click Setup.exe instead of relying on the CD to Autoplay. Let me know if you still have problems.

Thanks,

Preran

[Guest]

Thanks for that. Will try It. Will be a while; a water line broke while we were away for the summer and it will be a while before we can occupy our house.

Don

Sent from my iPhone

[appleshed]

none of the given answers help. Elements 10 photo just keeps wanting to uninstall and then goes to errors and shuts down.

Help, Adobe-help.

[Kay Latona]

Went back to Elements 9.

What are the problems with Elements 11?

Sent from my iPhone

[Kay Latona]

Even if this works with the CD, it doesn't help with downloading Elements 10 from the Internet. I have wasted many many hours on this problem and finally just went back to Elements.

Does anyone know what problem there are with Elemen

Sent from my iPhone

[franslingerland]

Ah yes Preran. Thanks. This was the first thing I did.

Then, I copied the entire disk-1 to my hard-drive and tried to run the setup.exe file from that source. Same problem. So then I went to the internet site (I live on a boat, so had to go ashore and connect: not the usual config!). I went to the download page on the Adobe's site and got nowhere trying to download PE 10 from the site. It only provides PE11. So finally, I tried downloading PE11, which I could do only so far as I didn't need a serial number. After PE11 loaded, they asked for my serial number. In vain hope, I put in the serial number from my dud PE10 package and of course it said the number was invalid for the product. This process took me perhaps five hours of faddling in all, and I ended up no further forward. Hmmm!! Getting truly annoyed with Adobe, as you can imagine.

Surely for all this crap-load of difficulty I should get some sort of compensation and be permitted to use the PE11 as my own. I now have a 30-day trial package and will no doubt be asked to pay for it.

Is there any way that a message can be got to the RIGHT person about these sorts of problems? Usually, when you pay 120 bucks for a product and it truly doesn't work, you get your money back, you get some sort of replacement, or whatever. How do I ask for this??? And WHO. I'm sure you are a good CS/tech consultant and not in sales, right? WHO DO I WRITE TO ABOUT THE BUSINESS SIDE OF THIS?? Because it's quite ridiculous.

However, YOU are not!! So, I also want to know if you have any suggestions for how I can somehow or other get the product I paid for.

Thanks,

Fran

[nancy_goodie]

I have installed my new photoshop elements and it does not show/down load the photos when I turn on my camera.  I had it installed previously on a computer that crashed and it worked perfectly.  ???

[numeniusaqua]

Installing PhotoshopElements 10 & Premiere Elements 10 on a new system running Win7 home..  Photoshop went on fine, but Premiere claims my system does not meet the specs - but in fact it exceeds the specs!  Made many repeat attempts working through the troubleshooting guides, trying again to install etc, but it makes no difference. My system exceeds the requirements, yet it still will simply not let me install and says processor not supported. Processor speed required 2Ghz - my speed 3Ghz, 7GB of hard drive needed - I've got over 900GB spare! My system matches or exceeds in all respects. Online help useless as it's always closed!

[numeniusaqua]

May justhave to fork out for Sony Vegas Pro - at least I know that installs as I've used it on other machines. Maybe Adobe are so big and confident they just don't care about individual customers

any more? - all of these complaints above would certainly point that way.

[mylovepakistan]

FATAL: DW041: INSTALLDIR is not on a local volume

new copy of CS6 does not install, it says there is an old version installed on drive E: but i have deleted that partition long time ago, so how can i delete that installation file from e drive which is not present. Is there any log file which i need to update manually? plz help