Installation Problem with Photoshop Elements 2018

Forum|Forum|7 years ago
July 20, 2018
3 replies
1936 views

When I try to install PSE 2018 on my HP Windows 10 computer, I get about 75% installed and this error message pops up:

I have tried looking for the "vc_runtimeMinimum_x64.msi file but it appears to be non-existent. Does anyone know where I can find or download the file? And once I have the file, which folder should I put it in? Or, does it make any difference which folder I put it in? Once I have the file, I figure I will "uninstall" the entire non-working version of PSE and then reinstall it and "browse" to the folder where I put it and instruct this dialog box to use that file. I hope it works! P.S. I was considering getting other Adobe products in the future, but after seeing the type of support they offer (or don't offer) I shall reconsider. Thanks for any help you can offer.

ginnyr

This topic has been closed for replies.

GinnyRAuthor

Participating Frequently

I purchased the program from Amazon as a special "Prime Day" purchase. The package was unopened and looked new, which was what I ordered (a new one). It does have the 24 digit serial number on the back.

If I don't get the help I need to install it, I will probably ask for a refund and get Amazon involved, since I notice that Amazon shows on the printed order that I have 30 days to return it.

Govardhan.V

Participating Frequently

Please refer below link :

Visual C++ Runtime 2015 Update

Let us know if you need further assistance.

GinnyRAuthor

Participating Frequently

The link you gave for "Visual C++ Runtime 2015 Update" says no update is needed for Windows 10. I have Windows 10 and It is up to date. Also... the error which I took a screen shot of, and which I show you in the very first post of this thread, is not the error described in the link you have given me.

Looks like I will have to request a refund from Amazon. Thanks for the suggestions. Now I see why so many people want to uninstall Windows 10 and go back to Windows 7 or 8.

GinnyRAuthor

Participating Frequently

Someone sent me an email asking about which operating system I am using and what language etc.. My reply.....FYI: I have an HP desktop computer running Windows 10. It is capable of both 32 and 64bit. It has an AMD processor. The program I purchased has both Windows & Mac operating system disks. I am using the Windows disk. The language is English. I am American and speak English.

John T Smith

Community Expert

Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help

GinnyRAuthor

Participating Frequently

Thanks for trying to help.. but I don't see "vc_runtimeMinimum_x64.msi" on that page. I already downloaded Microsoft Visual C ++ redistributable and thought maybe I should install that first and then install the vc-runtimeMinumum_x64 (unless it is included in that) and then restart my computer and install Elements. Can you be more specific about the name of the file that you are recommending I download from the link you gave, because I went thru 20 pages on that link and there was no "vc_runtimeMinimum_x64.msi".... which is the file that Elements installation is looking for. Thanks.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded