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Carljh2
Known Participant
June 20, 2013
Answered

Installed apps not shown as installed

  • June 20, 2013
  • 5 replies
  • 32402 views

I installed Lightroom 5 in the  original version of AAM and the first app I downloaded in the new version was PS CC but neither show up in the installed list.  All apps after PS show up as installed.  How do I correct this as I will not be able to update them as it is now?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I have this problem also


    For additional posters who are facing difficulties with the Creative Cloud applications reflecting the proper update or install status within the Creative Cloud application.  Please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  The solutions provided have been vetted and have allowed many Users resolve the difficulties they have been facing.

    If you are still facing difficulties after completing all four of the listed solutions, or if you would like assistance with the solutions provided, please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

    KCH as has been previously discussed I would also encourage you to contact our support team.  They can look at the difficulties you have been facing and see if there is any additional options besides completing solution 4.

    5 replies

    E
    elementaltm
    Participant
    November 20, 2014

    Many thanks to Mark for the solution. Shame on the Adobe staffer on handing out default answers instead of actually investigating thoroughly.

    For the record this occurred for me after creating a Install Package via. Creative Cloud Packager which give you the option to select Language when creating the package. In my case I chose English International... silly me!

    Cipojadek
    Cipojadek
    Participant
    September 1, 2014

    Same problem here.

    I had everything installed and updated.

    The next day everything is visible with the "Install" button (not "Update") like it has never been installed.

    Removing OPM.db file , changing language and changing Location in Preferences didn't help.

    Now I cannot update the application or even remove them from my system (for some unknown reason).

    Thank you Adobe

    You wasted my money , wasted hours downloading all that crap , and now I'm wasting my time (instead of working for money) trying to find a way around your retarded applications.

    I'm frustrated and disappointed.

    M
    Mark Burbery
    Participant
    May 16, 2014

    Recently had this same problem - had only flash and dreamweaver being displayed despite having photoshop, illustrator, after effects etc. installed.
    spoke to adobe about it and it was fixed by going to preferences in the creative cloud app and selecting a different language in my case i changed from english (international) to english (north america) and all of the apps appeared after that.

    hope this helps someone.

      L
      LucyMcGowan
      Participant
      May 21, 2014

      I was having this issue and went to the Adobe Application Manager app (OS X) and realised it wasn't signed in there with the correct details - so signed in there and then it all started working as it should!

      N
      nwire
      Participant
      June 27, 2013

      I have the same problem, although it just manifested itself after the updating Creative Cloud (AAM). I subscribed to Creative Cloud, downloaded and installed most of the apps (Photoshop, Premiere, After Effects and so on already installed), but after updating AAM the only apps listed as installed belong to the Edge family. Also, am using a Mac with Mountain Lion, so seems the bug is not a Windows exclusive. Please fix it, I tend to install updates to fix bugs, not cause them.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 27, 2013

      Ok Rich thank you for the feedback.  This discussion thread has primarily been about Mac OS users.  Would you mind posting to a new discussion thread and post back the URL of the discussion thread here?  This way we don't have to complicate the discussion with Windows and Mac OS based solutions.

      Nwire to confirm your installer applications in Mac OS 10.8 are not showing as installed?  Which solution provided above allows you to consistenly resolve this difficulty?  Most of the Mac applications are 64-bit only are you saying that only the Edge applications show up?  You can find the technical specifications for Edge at http://html.adobe.com/edge/inspect/tech-specs.html.

      N
      nwire
      Participant
      June 28, 2013

      Jeff -- I tried solutions 2 and 3 to no avail, the problem persists. Solution 1 doesn't address my issue at all and solution 4 seems drastic - reinstalling all the software for this bug.

      To confirm your other question: After yesterday's update to Creative Cloud, yes, only the Edge applications show up in the list. To be honest am not terribly interested in the technical specifications of Edge - I just want the software I'm paying for to work as expected.

      To add: I now installed Prelude to see if it would pop up in the list of installed software - and it did. So maybe I do need to reinstall all the apps for them to show up correctly. Seems like a pain, as I just installed them, and this supposed update to CC just mucked thing up for me.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 20, 2013

      I am sorry Carljh2 are you stating that you are unable to locate Photoshop CC after you have installed it?  If so which operating system are you using?  Where have you looked to attempt to open Photoshop CC?

      C
      Carljh2Author
      Known Participant
      June 21, 2013

      No, PS CC installed ok and is working fine, but does not show as installed in the installed list in Adobe Application Manager. It shows in the lower part of the list with INSTALL by it. My concern is that when there is an update, I will not be made aware of it.  All apps downloaded after PS show up correctly as installed. I am using Windows 7 64 bit.  I have AAM on my laptop running the same system and everything is working correctly including Lightroom 5 which was downloaded with the previous version of AAM.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 21, 2013

        Carl please try solution 1 and 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  This should allow you to resolve your current difficulties with Photoshop not being displayed properly.

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