I've run into an issue, where I'd been content using the 2019 versions of all my installed Creative Cloud applications. Photoshop, After Effects, Audition and Premiere namely. But now I've finally been running into some smaller issues and therefore wanted to do an upgrade to the lastest versions...however the Creative Cloud client is only showing After Effects aswell as Audition as installed and able to "upgrade". All other programs are nowhere to be found, meaning I can neither do the upgrade nor deinstalling them through the client.
KiteT, sorry you encounter problems upgrading Photoshop, After Effects, Audition, and Premiere CC. Have you verified that the computer meets or exceeds the system requirements for the 2022 releases of the applications? You can find a link to the current system requirements for each application at https://helpx.adobe.com/creative-cloud/system-requirements.html.
The Adobe Creative Cloud desktop application will only offer the ability to install applications that meet the minimum system requirements. That could explain why the newer versions are unavailable when you try to update using the process listed in https://helpx.adobe.com/creative-cloud/help/update-app.html.
If it does appear that you meet the minimum system requirements, please update this public forum discussion with the computer's statistics, and we can try to figure out what else might be blocking the process.
It would appear I do meet the systemrequirements. (at least as far as I can tell) I'm running the programms on a Predator Helios 300 series laptop.
The specs: Processor: Intel(R) Core(TM) i7 -8750H CPU installed Ram: 16 GB
Graphics Card: NVIDIA GeForce GTX 1050 Ti The display is 1920 by 1080. Still has 188 GB of storage on the main hard drive, and 1,77 TB on the secondary one.
Thank you for the link, I've been to the page before. If it's supposed to open a chat window upon entering the site, it does not open for me, not on firefox nor on Chrome. The "contact" button that is in the dropdown menue at the top is equally dead. It fails to link to any page.
KiteT, what version of Windows is installed on the computer? Are there any updates available for it? If you are using Windows 10, then please make sure that Compatibility mode for the Creative Cloud desktop app has not been activated.