Installer failed to initialize. Installing PS Elements 10 to a MacBook Air

[m1chall]

I am trying to install Photoshop Elements to my MacBook Air and I get the following error:

Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

I did and it can not seem to find any issues.

Help.

[Jeffrey_A_Wright]

There should be an option to package for support within the Adobe Support Advisor.  Can you please select that option which will provide a token number.  Please respond with your token number and we can look at your installation log.

[m1chall · Accepted solution]

I called into support last night because I am an impatient type and expect better response time. I was told the disk I had was damaged and I would have to download the file. I expected to at least to get a replacement disk as I just bought the program. I was told I have to pay to get the disk.

This whole thing is so frustrating.

I did at least get the program up and running.

m1chall

[Guest]

40-31437-204309102012

Having the same issue. That is my token number. Can you help?

[Kyoshiro13]

You might also take a look at this tech doc on adobe.com:

http://kb2.adobe.com/cps/925/cpsid_92579.html

Best of luck.