Installer Failed To Initialize

[parkerf12722990]

I downloaded Adobe Illustrator for Mac and I am getting a message that says, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."

I click on the link below that says, "Get Adobe Support Advisor." The link tells me that the "advisor" has been discontinued.

Please help me! I followed a previous forum of the same question and the answer to not work on my computer. What should I do to install the program?

@

[Pattie-F]

Hi Parker-

Can you give us a  bit more information about your situation?

Is this for a perpetual licence version of Illustrator, a single cloud product, or do you have a creative cloud membership?

Is this a new  installation or an upgrade? What version?

Pattie

[parkerf12722990]

My situation is for a perpetual license version of Illustrator. This is a new installation on my computer.

[parkerf12722990]

My version is CS5 for the Mac OS X.

[Pattie-F · Accepted solution]

Parker

Thanks for the info.

Here are some troubleshooting suggestions:

General installation troubleshooting | CS5 and CS5.5 products

If you have trouble downloading from this link: CS5

Another option is to try downloading from this link:

http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Pattie

[Pattie-F]

Here are some useful links regarding installation:

Installation help: Creative Cloud Help | Download, install, update, or uninstall apps

To install Creative Cloud, you will need to download and install the desktop manager, sign in, and then install the applications.

Download Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2