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swosu
Participant
July 13, 2015
Answered

installer stuck at 5%

  • July 13, 2015
  • 1 reply
  • 1038 views

I was noticing that my Typekit fonts were not syncing so I opened up the Creative Cloud app. It's stuck on 5% while Installing Updates. I've read tons of threads about this and there doesn't seem to be a solid solution. I've rebooted computer. I tried uninstalling but it won't let me until I uninstall all programs associated with it. My OS is Windows 8.1. Does anyone have a miracle cure for this?

I will definitely be turning off the automatic updates as soon as I can!!!

This topic has been closed for replies.
Correct answer Pattie-F

If your CC 2015 update failed, please signout, restart your computer again, and sign back in .

If you then get a specific error, please let us know which one you see.

You can also take a look at this link: Error downloading, installing, or updating Creative Cloud applications.

Pattie

1 reply

Pattie-F
Pattie-FCorrect answer
Legend
July 13, 2015

If your CC 2015 update failed, please signout, restart your computer again, and sign back in .

If you then get a specific error, please let us know which one you see.

You can also take a look at this link: Error downloading, installing, or updating Creative Cloud applications.

Pattie

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