I'm trying to download a free trial of illustrator. When I open the Creative Cloud installer, it prompts me for my username and password. I enter this info correctly (I am absolutely sure) and it won't accept it. Has anyone else had this issue?
Try logging in to Adobe.com to verify your username/password combination. If you are unable to login, you can check "forgot password" and change it.
Thanks Pattie, but I have tried that and it still will not accept my password. I have tried downloading the installer again, and that didn't work either. Is there anything else I can do?
Is it possible that during installation it is actually your operating system asking your for the password? My PC and Mac ask me for the system password each time I install a program. See if that might be the case here.
relocating post to Trial Download & Install forum
Moving this discussion to the Creative Cloud Download & Install forum.
If it looks like this :
Enter you Mac Username and password .
This is terrible UI
Please add "please enter your system user name and password" not your adobe one!
Agreed but that's an Apple UI generated by the Mac operating system. Nothing to do with Adobe. It appears whenever you install any software on a Mac.
I'm having this problem too, and it's not asking for my mac password.
Todd, please show a screen shot of the password prompt you get, if it's different from the one already shared. Make sure there is no personal info in it.