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Installer won't accept my password?

New Here ,
Jul 07, 2015 Jul 07, 2015

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I'm trying to download a free trial of illustrator. When I open the Creative Cloud installer, it prompts me for my username and password. I enter this info correctly (I am absolutely sure) and it won't accept it. Has anyone else had this issue?

Thanks

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correct answers 1 Correct answer

LEGEND , Jul 07, 2015 Jul 07, 2015

If it looks like this  :

Enter you Mac Username and  password .

index.jpg

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Adobe Employee ,
Jul 07, 2015 Jul 07, 2015

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Hi Allie,

Try logging in to Adobe.com to verify your username/password combination.  If you are unable to login, you can check "forgot password" and change it.

Pattie

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New Here ,
Jul 07, 2015 Jul 07, 2015

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Thanks Pattie, but I have tried that and it still will not accept my password. I have tried downloading the installer again, and that didn't work either. Is there anything else I can do?

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Adobe Employee ,
Jul 07, 2015 Jul 07, 2015

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Allie,

Is it possible that during installation it is actually your operating system asking your for the password? My PC and Mac ask me for the system password each time I install a program. See if that might be the case here.

relocating post  to Trial Download & Install forum

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Adobe Employee ,
Jul 07, 2015 Jul 07, 2015

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Moving this discussion to the Creative Cloud Download & Install forum.

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LEGEND ,
Jul 07, 2015 Jul 07, 2015

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If it looks like this  :

Enter you Mac Username and  password .

index.jpg

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New Here ,
Apr 01, 2022 Apr 01, 2022

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This is terrible UI 

 

Please add "please enter your system user name and password" not your adobe one! 

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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Agreed but that's an Apple UI generated by the Mac operating system. Nothing to do with Adobe. It appears whenever you install any software on a Mac.

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New Here ,
Jul 29, 2022 Jul 29, 2022

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I'm having this problem too, and it's not asking for my mac password.

 

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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Todd, please show a screen shot of the password prompt you get, if it's different from the one already shared. Make sure there is no personal info in it. 

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New Here ,
Dec 15, 2023 Dec 15, 2023

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OMG OMG! I HAVE THE ANSWER! 

i was literally balling my eyes out from frustration , called adobe and was on the phone for hours - it was trial and error the whole time - we tried the password i literally just made on my adobe account -NO! - we tried putting in the password to the email account i used -NO AGAIN!-

 

THE PASSWORD IS THE PASSWORD THAT YOU USE TO LOG IN TO YOUR ACTUAL COMPUTER !  (Like the "unlocking your computer" password)  -YES!!!! 

AND BOOM PROBLEM SOLVED!

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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LATEST

@yunnitv 

 

this was answered many years ago, including a post on this thread from 2015. 

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