Installing apps on a different hard drive, "Cannot install to root path."

[JNH2]

I'm attempting to install my Adobe apps to a hard drive other than the C drive. I find the Install Location option in preferences and when I choose the drive that I want, the app tells me that it "cannot install to root path." This is a non-removable drive and I made sure to format and create a simple volume from the drive. Do I need to put the apps into a specially named folder or something? I can't seem to find the answers.

[kglad]

what os?

what suite version?

[JNH2]

I'm on Windows 10.

[02GEEK]

It depends what you are trying to install, but all Adobe programs usually require some portion to be installed on the main drive

[JNH2]

I installed Creative Cloud on my C drive.

[kglad]

that's your only option for the cc desktop app.  you can install the cc apps on other (non-portable, non-network drives).

are you having any problems with the apps?

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

[JNH2]

I understand that I can only install the CC desktop app on the primary drive, but it's my understanding that I can install the Adobe apps (Illustrator, Photoshop, etc.) on a different drive. I found the option to choose the drive but it gives me the error listed above. How do I configure my drive so that I can install one of these apps on a non-primary drive?

[kglad]

it needs to be a non-portable, non-network drives with read/write privileges for the user (you).

[JNH2]

As far as I'm concerned, it is a non-portable drive. It's secured in my desktop, formatted and partitioned into a volume.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

[josephk38236343]

You need to create a folder in that drive your trying to install it in. The root directory is the primary drive itself. Create a file on that drive and call it Adobe programs or something like that and then try again. I know this is old but I had the same problem and didnt find the final correct answer. There were some good facts but not the final answer.

[melodyed]

you're a big help.. 🙂 thank you much.. 

[heox1]

Thank for posting this comment, you saved my life.

[josephk38236343]

I get it 100%, no problem at all. Glad I could help

[Creative5CC1]

Thank you man! You also saved me from a lot of trouble. Much appreciated, had to sign in just to say thanks.

[arggggggggggggggggggggggg]

THIS was the correct answer. Thank you sooo much for posting.  Major hero points for you.

[hemanthpawar]

Thanks for this man!!

[juanm87897583]

this comment is everything. TO THIS DAY lol

[elliewww]

Awesome! It worked like a champ.  I created the folder and then went to File Preferences and made it default to that new folder.  Thank you so much!

[sarah-janew16675612]

Thank you, creating a folder called "Adobe Files" in my D drive and then selecting that to install to worked and got around this error.

[josephk38236343]

Sweet! Hope the answer wasnt too hard to find. Any other questions I can
try to answer them if I know it.

[Jarrod Vandenberg]

Same for me, two years later, this is the correct answer and not even the highlighted one. Thank you!

[Whitney25955266ehbl]

This literally saved me so much headache. Thank you!!

[Care23415758nafu]

This answered my problem thanks.

[defaultv8tmgqfpcqbf]

This man is the GOAT. Three years later and still saving lives