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jurgenw27571875
jurgenw27571875
Participant
February 26, 2018
Answered

Installing Creative Cloud + applications on Mac OS High Sierra

  • February 26, 2018
  • 1 reply
  • 1478 views

Last week my Mac has been in the store for resetting, after (apparently) an update went back, causing it to fail to boot. Everything's operational again, safe for anything I used from Adobe (Photoshop, Illustrator and InDesign CS 5). Currently my Mac's running on OS 10.13.2 (High Sierra)

I've been trying numerous times to install the Creative Cloud Desktop app and a trial version of InDesign, but I keep getting the same error message (P1 or 1). I tried every solution offered by the adobe people, but to no avail. Is there something in Mac that prevents me to use any Adobe CC Software? Any assistance would be nice, cause I'm about to give up on Adobe completely.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Tried the user account with administrator privileges. Same result. Keeps coming back with the same error message (P1).


Jurgenw27571875, in addition to the suggestions offered by Kglad and 99jon, please also see "Failed to install" error received when installing Adobe Creative Cloud desktop app which discusses how to resolve Error Code P1.  In particular, I would recommend removing the OOBE folder as discussed in solution two.

If you continue to encounter difficulties, then please do contact our support team at Contact Customer Care , for direct assistance.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 26, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

jurgenw27571875
jurgenw27571875Author
Participant
February 26, 2018

I never installed any CC applications before, so there's none to uninstall. The Administrator account didn't help either.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2018

clean per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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