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Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

Explorer ,
Aug 26, 2013 Aug 26, 2013

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Dear Adobers,

I bought my Creative Cloud plan, and I'm going to download and Installa the Creative Cloud Desktop App before getting all the CC softwares I need. But when I download the "CreativeCloudInstaller.dmg" on my new MacBookPro Retina with OS Lion 10.8.4 and I start the procedure, the package during the installation ask me for my Mac account password to make some changes... after then it show me an error message: Error 13... something related to a permission issue in writing in a folder for cookies.

Please, see the screenshot:

Screen Shot 2013-08-26 at 10.12.21 PM.png

PS: I have tried all suggestions found in this forum... verifying permission with Utility Disk, writing in the Terminal the codelines suggested, creating a new user on my mac etc... nothing worked for me!

Thanks a lot!

Marco

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correct answers 1 Correct answer

Explorer , Aug 27, 2013 Aug 27, 2013

Hi Romit,

thanks to Maurizio (Apple Store Business, Firenze - Italy) I got the right fix to the issue I found during the installation of the #CreativeCloud Desktop App.

So, when while installing the CC Desk App, we got the "Error Starting Creative Cloud - cookies dir: cannot make folder /cookies: Permission denied (error 13)" alert message pop-up, we are experiencing a problem in folders Read&Write permission with our Administrator User account on our Mac.

http://f.cl.ly/items/0t1v2w0S3I1b1S1w1G46/Screen%20Shot%202013-08-26%20at%2010.12.21%20PM.png

Well, before fix this issue, we need to un

...

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Community Beginner ,
Sep 03, 2014 Sep 03, 2014

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I had gotten to it by going to Lightroom, and then downloading a Trial version.

Now it looks like it download Creative Cloud.

ADOBE: PLEASE FIX YOUR INSTALLER!  YOU HAVE A BUG!!!!!

Go out and image/buy a brand new Mac, and try to install DIRECTLY from your website (like an end user).  The Creative Cloud Installer has a SERIOUS BUG that is stopping many users from installing ALL OF YOUR PRODUCTS!

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Community Beginner ,
Sep 04, 2014 Sep 04, 2014

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www.adobe.com/support/downloads/product.jsp?product=113&platform=Mac

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New Here ,
Sep 15, 2014 Sep 15, 2014

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I'm getting this message:

Error: null has been reported.

Wanna cry

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New Here ,
Aug 26, 2014 Aug 26, 2014

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Works perfect!

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New Here ,
Sep 12, 2014 Sep 12, 2014

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this solution worked PERFECTLY for me!!!  thank you, thank you!

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New Here ,
Sep 26, 2014 Sep 26, 2014

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which solution ???

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New Here ,
Apr 03, 2015 Apr 03, 2015

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Yes!!! Thank you Marco!!! It worked!!! I've been at this all friggin day and this finally worked!!!

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