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MBPRS
Participating Frequently
July 13, 2021
Question

Installing Creative Cloud Desktop on dual boot Mac Book Pro Windows 10

  • July 13, 2021
  • 1 reply
  • 1934 views

Hello, I am getting the bluse screen of death and my laptop (Mac Book Pro 2017 Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz 2.80 GHz, RAM 16.0 GB ) when installing Photshop from the Creative Cloud Desktop. I am installing this on the Windows 10 partition of the dual boot.

 

Initally i thought it was a result of an automatic update, so booted my computer into safemode and removed the one of the 2 updates installed today (13/07/21). The two updates installed were KB5004945 which was uninstalled and servicing stack 10.0.19041.1081, which i have not uninstalled.

 

After uninstalling KB5004945 i rebooted the computer and tried to install Photshop from the Creative Cloud Desktop again with the issue- blue screen of death and restaring. 

 

I have attached 2 images of the different error messages before the update removal and on of the error message after the automatic update removal.

 

Can any one help? 

This topic has been closed for replies.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 13, 2021

Is this a new CC install or an existing one?

 

Possibly, you should consider doing a system backup, uninstalling the whole cloud, reinstalling.

Alternatively, doing a clean Windows install could also solution the problem.

ABAMBO | Hard- and Software Engineer | Photographer
    M
    MBPRSAuthor
    Participating Frequently
    July 14, 2021

    Thank you for you response. I completely uninstalled, restarted and reinstalle CC but got the same blue screen of death. I can not complete a clean window install on this machine as previously it took best part of a day to set up. Please provide another solution.

     

     

    M
    MBPRSAuthor
    Participating Frequently
    July 14, 2021

    I'm not sure why you think I'd missed that, because I specifically mentioned Boot Camp. And I saw your photos of a BSOD, not sure what we were supposed to deduce from them except you do indeed have a BSOD. You can choose to take our advice or not; you are welcome to waste as much time as you like, in your utterly unsupported configuration, looking for bugs in the wrong place. Your choice. 


    Here is your original post-

    "Blue screen of death means a fault in hardware, or system, or driver. It is not a fault in Photoshop, there is nothing to fix. Of course, Photoshop will ask the system to do many things, and if the system is at fault, you may get a BSOD. " 

    Where in this post did you state "Adobe do NOT support running any app in a Boot Camp partition" ? Maybe you didnt have to do that either?

     

    Anyway never mind. Thank you once again now lets move on Sir

     

     

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