Installing Creative Cloud in Windows 10

[arthurf50870703]

I'm trying to install the Creative Cloud (on Windows 10), but after starting the .exe file (as administrator) the status "Initializing Installer" does not change  (just freezes at the beginning)

[Atul_Saini]

Please try to run it as admin.  You may use cleaner tool to remove the remains and retry.

[Bani Verma · Accepted solution]

Hi Arthur,

Please be sure that you are logged in on the computer as an administrator and try the below steps:

• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc)
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.
• After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
• Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

Also check the following links:

Troubleshoot Adobe Creative Cloud download and installation issues

Error downloading or updating Adobe Creative Cloud apps

Let us know if this helps.

Regards,

Bani

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌