A

Anonymous

Answered

Installing creative cloud on two devices

Forum|Forum|11 years ago
April 16, 2014
5 replies
24519 views

I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops. How do I do that?

Creative Cloud

This topic has been closed for replies.

Correct answer Ratandeep Arora

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

R

rklmaj

Participant

I am having the same problem. Paid a yearly fee for Creative Cloud and now for new computer, I can only install trial versions. Does any one at Adobe read these things?

John T Smith

Community Expert

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

T

tolelee

Participant

Yup!! Just got a new system, and I can't use my subscription! Just says trial! I'm logged in under my user name and password, but can't figure out how to get to use my subscription and NOT the trial! Has anyone got an answer to this one yet??

H

hirschp

Participant

I'm having a similar problem... I was able to install CC on my new computer and PS and LR work fine... but i keep getting a splash screen informing me that II should "join now" or "start trial". I am logged in and everything is working properly... How do I get rid of the trial splash screen.

P

pinerock

Participant

Same issue here. Trying to install on second machine and only get the "Join Now" option. Please help!

Ratandeep AroraCorrect answer

Participating Frequently

Hello Ndwyer,

You can visit https://creative.adobe.com/ to download your products. Also you can refer to the article: http://helpx.adobe.com/creative-cloud/help/install-apps.html which will give you the required instructions.

Please do let me know for any query.

Regards,

Ratandeep Arora

mr_miumiu

Participant

i have the same issue: I got one CC installed on iMac, and now i download everything and installed on my MacBook Pro, but the CC desktop app says "start trial" (i was signed in), and require serial number.

The version I use is a company license, and I was invited by mail, and there was no serial number.

Pls help. Thanks

R

richellehunter

Participating Frequently

Adobe, I'd really like to bump this conversation for mr_miumiu and myself - help!

Still no luck.

John T Smith

Community Expert

Sign in to your Cloud subscription on the 2nd computer and install just like on the 1st computer

Codykass

Participant

Hello Mr John T Smith

I tried to do as you suggested, but in my cloud it gives only one option to download and its for trial version. When I do this and want to license my program, it says that my serial number is not valid. I think that I can not use same serial number again, but then where do I get second serial number?

Thank you in advance

R

richellehunter

Participating Frequently

This is my problem too, @Codykass! Did you have any luck resolving this?

I have signed out and signed in again - I am only given the option for a Trial. I clearly don't have a serial code so I am stumped. Help?

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