Participant

Question

Installing Creative Cloud

Forum|Forum|12 years ago
August 9, 2013
8 replies
20412 views

When I try to install Creative cloud I get error A12E1

Creative Cloud

This topic has been closed for replies.

S

SquareCompany

Participant

First I got the error as well, but the update went smooth after I closed all my running programs. Hopefully helps somebody.

W

WilliamJD_281

Participant

To all those who offered help please accept my delayed thanks. I am not used to experiencing these problems with Phoroshop and Adobe products. There was a time when Adobe staff and their agencies in other countries gave the help we needed.

esanchez33

Participating Frequently

I FINALLY SOLVED IT!

I went to Activity Monitor and quit ALL Adobe processes (do a search for Adobe). Make sure that Photoshop and any other Adobe app is closed too. Then try again and it SHOULD work. At least it did for me!

D

Declan Zimmerman

Participating Frequently

Thanks for the tip eshanchez33, however that did not work.

I am still getting the error.

I think Adobe should start refunding some of the amount they are automatically charging us for buggy software and apparently no response to this thread.

Kelly McCathran

Inspiring

Did you try my full fix? Item #6 in this discussion...

esanchez33

Participating Frequently

I also tried steps above to no avail.

I don't have suitcase fusion either.

Honestly I've lost patience - why should I have to go through any of this? Can someone at Adobe release a fix for it? Or a tool to get bug report so they can investigate the cause of the error?

Thanks!

M

Moonchiled-GYye9v

Participating Frequently

i just quit trying to update. hopefully i don't lose access after a month with no login or update. i guess if i don't post anymore, i lost my account access by not updating.

J

JWL_Images1

Known Participant

I too got the A12E1 error, and none of the elaborate fixes above helped. Restarted & tried again, still no luck. Finally, I thought to reboot, then quit Suitcase Fusion 5 (it has font-activation plugins for CC apps) - that time the install succeeded.

Just thought I'd mention it in case this helps anyone else (oh yeah, Mac OSX 10.7)...

John

D

Declan Zimmerman

Participating Frequently

Thanks for the tip, JWL_images.

I tried stopping Type Core in Suitcase Fusion and running the CC Updates.

Still getting the same error.

My programs are still running; I'm just ignoring the 'update' notifier I get every time I start up.

Is Adobe 'support' even reading this?

This is appalling. While I appreciate the work-arounds posted this is in no way a 'solution' if it must be done every time there is an update.

And clearly a number of folks are experiencing this error.

Romsinha-9KMEUt

Adobe Employee

Hi cordill@brushart.com,

There are several steps you may perform:

1. If your are getting this error while updating AAM:

(a) Try to perform mentioned steps:

Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.

Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.

2. If you are getting this error while installation resulting in installation failure:

(a) Try to perform mentioned steps:

Win: Open Task Manager/Go to processes/ manual kill AAM Update Notifier. Try to install again.

Mac: Open Activity Monitor/ Manuall kill AAM Update Notifier. try to install again

If the above mentioned steps does not work please follow the mentioned steps:

Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-hidden-built-in-administrator-account-in-windows-7.aspx and try the above mentioned steps in hidden admin account.

Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.

Disable your security software and try installing again if stiil the same issue

Please let us know whether it worked.

Regards,

Romit Sinha

J

jcordillAuthor

Participant

Just to let you know I restarted my MAC and the install worked fine. Thanks for your help.

John Cordill

Operations Manager

Brush Art Corporation

Kartikay_Sharma

Participating Frequently

Hi ,

Please follow the below link for resolution .

http://forums.adobe.com/thread/1045283

Regards,

Kartikay Sharma

Steve Werner

Community Expert

I've moved your question to the appropriate forum for CC installation questions.

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