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Participant
July 9, 2015
Question

Installing CS6 Master Collection - several products could not be installed successfully

  • July 9, 2015
  • 1 reply
  • 1410 views

I am attempting to install the CS6 Master Collection. Installation runs smoothly, however when finished I am notified that the following products could not be installed successfully:

InDesign

After Effects

Flash

DreamWeaver

Photoshop

Illustrator

Can anyone please help me figure out what is going wrong? I have tried using AdobeCreativeCloudCleaner but that made no difference.

Error summary is as follows:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DF012, DS012 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 28 error(s), 11 warning(s)

----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)

----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)

----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)

----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)

----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)

----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)

----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 418)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 418)

----------- Payload: {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Fireworks CS6 12.0.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12-mul/OEM(Seq 3600)

----------- Payload: {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12en_USLanguagePack/OEM(Seq 84)

----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)

ERROR: DF037: Unable to delete directory "/Users/Gabe/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)

----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 3665)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 3665)

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)

----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)

----------- Payload: {327492D4-78EB-11E1-8ABE-84C55623D190} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1051)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1051)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed

ERROR: DW050: - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed

ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed

ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Flash CS6: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed

ERROR: DW050: - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed

ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed

ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed

-------------------------------------------------------------------------------------

This topic has been closed for replies.

1 reply

Anushri
Participating Frequently
July 9, 2015

Hello Gabriel,

Please refer the given links : Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

Installation and launch log errors | CS5, CS5.5, CS6

Hope it helps.

Regards

Anushri Attre

Participant
July 16, 2015

All sorted. Thanks Anushri‌!

Anushri
Participating Frequently
July 16, 2015

That's Great