installing fireworks cs4: error 1612

[dencyp60679725]

Does anyone know how to overcome the error 1612 while trying to re-install my fireworks cs4?

[Govardhan.V]

Please mention Operating System and its version .

If possible screenshot .

[dencyp60679725]

Sorry they don't allow me to give any attachments so I can't even give a screen shot, but the following is what it is

Under "Adobe Fireworks CS4 Installer"

Sorry you are experiencing trouble with this installation.

If you are able to connect to the internet, please click Get Support Button below.

This will initiate a download of a small utility which will analyze a record of the installation and link you to technical support information which applies to your specific error scenario.

If you are not able to connect to the internet, the information below will help an Adobe Customer Support representative to better support you in resolving this issue.

Adobe Anchor Service CS4

Error:

Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.

Thats all the message says.

Can you help?

[Govardhan.V]

May I know whether you are using Installation disc or Downloaded installer file ?

If you are using downloaded installer file , have you downloaded it on Shared Network drive or Secondary Storage device? 

Corporate network computer or Personal comp?

Windows or Mac ?

[dencyp60679725]

I downloaded it to my personal directory, no shared on that area. I now uninstalled fireworks one more time and re-installed at the same time I was advised to close all apps and antivirus etc. After doing that I rebooted computer again and attempted to re-install - this time the error message is referring to the following error 1612:

Abobe Cmaps CS4

Adobe fonts all cs4

Adobe PDF Library files CS4

Adobe type support cs4

Adobe Update Manger CS4

this time it installed with the above errors. When I opened fireworks again it was working but I don't know what the above errors are or how they will affect the application?

[Govardhan.V]

Those are additional components , it happens sometimes when some of the components fail to install along with app.,

Make sure that the download File size matches the file size mentioned on download page.

Also specify OS version .

[dencyp60679725]

Thank you for the information, will any of those that failed to install cause fireworks any grief while I am using it?

[Govardhan.V · Accepted solution]

Not  exactly , this error happens if the download file has some issue  or if the necessary package file is unable to access from the downloaded Installer file .Hence the error mentions - Error 1612.  The installation source for this product is not available.

Make sure that the installer file size matches correct as mentioned on website .

Optional : If you wish you may re-download file , before that you may perform below optional steps :

1) Clear Temp folder . [ skip those file which cannot be deleted ]

2) Disable Anti-Virus and Firewall temporarily.

3)If you are using Wireless/ Wifi Internet connection  , try downloading using Ethernet Wired connection which is more stable connection .

4) Make sure this will be the only download running in progress, multiple downloads simultaneously affect the connectivity if the speed drops due to sharing .

Note : Avoid download pausing and resuming .

[dencyp60679725]

Thankyou

I have tried all this but I will try again and re-download once more and check the size, I am already using a direct connect to internet, not wifi,

Thanks for your time

[Govardhan.V]

Sure , feel free to post for further assistance .