Installing Lightroom 5.7.1 on a brand new install of Sierra 10.12.15 fails

[jayvee71]

Hi,

I got a brand new Macbook laptop yesterday with a clean install of MacOS Sierra 10.12.15, and installed Lightroom 5.7.1 on it. I've not restored a backup or transferred any user information from old machines.

The install file came from the official download area and the file is called "Lightroom_5_CCM_LS11.dmg".

On startup, the splash screen opens for a second, then displays the error:

A problem has occured with the licensing of this product. Restart your computer and re-launch the product.

If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.

Error: 213:10

http://www.adobe.com/support/

On reading the thread Lightroom 5 on Mac OS 10.12.1 Error: 213:10 it would seem that this installable file will not work in Sierra, but a different version of the installable will. Thankfully that installable file has a different name " Lightroom_5_LS11.dmg".

So thats great news, evidently something in the CCM version doesn't play nice on Sierra, but my problem is I can't find a copy of Lightroom_5_LS11.dmg on any of the adobe download sites.

Can anyone post a link to that installable please?

Thanks,

John

[kglad · Accepted solution]

you have 2 dl options, adobe and prodesigntools with links below.  also, this may help (though your error sounds different),:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

ADOBE

Individual User Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:   10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.10| 5.7.1|  4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
• Photoshop Elements:   15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:   15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:   2015, 11, 10, 9, 8

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

PRODESIGNTOOLS

if you follow all 7 steps you can directly download a trial here:  New Adobe Lightroom 5: Direct Download Links + Difference vs. LR4 | ProDesignTools

and activate with your serial number.

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

[jayvee71]

Hi kglad,

Unfortunately none of those links worked.

1. The prodesigntools link http://prodesigntools.com/trials3/AdobeProducts/LTRM/5/osx10/Lightroom_5_LS11.dmg redirected to a link http://trials3.adobe.com/AdobeProducts/LTRM/5/osx10/Lightroom_5_LS11.dmg?redirect=arvato 

which returned an error:

Access Denied

You don't have permission to access "http://trials3.adobe.com/AdobeProducts/LTRM/5/osx10/Lightroom_5_LS11.dmg?" on this server.

2. The adobe blog article links to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5856 redirected to the Download a free trial or buy Adobe products | Adobe downloads  page which does not contain the Lightroom_5_LS11.dmg file I am looking for.

John

[kglad]

1. you didn't follow directions

2. Download Photoshop Lightroom

[jayvee71]

Thanks! Instructions followed and now success

[kglad]

you're welcome.

[carllindquist]

Oh my god thank you. The PRODESIGNTOOLS link worked perfectly for me

[kglad]

you're welcome, too.

[1fish2]

I couldn't find a link called "PRODESIGNTOOLS", but the instructions in the forum thread Error code 213:10 worked.

[kglad]

the links in msg 1 are correct.

for lr 5.7.1, Download Photoshop Lightroom