Installing Lightroom Classic won't install

[hetwich]

I want to install Lightroom Classic on my Window 11 pc. I downloaded the setup file from the creative cloud app. When I start the setup file, it only starts the creative cloud app, but it doesn't install Lightroom Classic. Windows version is 11 24H2. Normal Lightroom and Photoshop have been installed correctly.

[kglad · Accepted solution]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Shivangi_Gupta]

Hi Hetwich,

We appreciate you raching out. Have you performed listed in this article? https://adobe.ly/3Vc0fdH

Let us know if it helps. 

^SG

[hetwich · Accepted solution]

The issue was that I had a laptop with a snapdragon type processor. Currently Lightroom Classic is not supported on such hardware.  

[kglad]

and for others, that's the reason for compatibility links.