Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?

Forum|Forum|11 years ago
June 4, 2014
1 reply
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Jeffrey_A_Wright

Community Manager

Tina Hadley if the serial number has been registered then it will be available under your account at http://www.adobe.com/. You can find more information at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Tina HadleyAuthor

Participant

Thanks Jeff, I have checked the Serial Number on my Adobe Account website and it is the same as on the original CD cover but not being accepted in the Software Setup window when I try to start the application ?

Regards

Tina Hadley

Jeffrey_A_Wright

Community Manager

Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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