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Participant
December 15, 2016
Answered

Installing Windows Elements 15 other than Root drive.

  • December 15, 2016
  • 1 reply
  • 251 views

I have been using Adobe elements for years.  Purchased a new copy Elements 15 (Windows).  I use Windows 10 and my C:\ Root directory is a small 256GB SSD that I only use for startup programs.  I have not had issues with running previous Elements and Premere Adobe programs on my larger F:\ 1000 GB HD.  The "Download_Adobe_Photoshop_Elements_15_(Windows).EXE file was downloaded with issues.  I ran the Downloaded program to a Adobe file on my F:\ HD and after 30 or so minutes I was asked to install/Run the program and nothing happened.  I did this a second time with same results. Previously I had a CD/DVD to install the Adobe Elements & Premere 13 and this time I am trying to install the program directly from your Server.  At no time was I asked to provide my Serial number.  I would love to discuss this installation problem with a human being.  Please let me know if this is possible.

    This topic has been closed for replies.
    Correct answer kglad

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 15, 2016

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    Participant
    December 19, 2016

    Adobe Chat support helped me with installing Elements 15 and issue has been resolved.

    kglad
    Community Expert
    Community Expert
    December 20, 2016

    great!

    (and thanks for the follow-up.)