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internet connection not recognized

New Here ,
Jul 13, 2017 Jul 13, 2017

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My creative cloud does recognize internet connection when I'm updating an app, but I cannot open any app... "Activating not possible cause of not being connected to internet".

Who can help me?

René Blom

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2017 Jul 13, 2017

HI rené marcb60891450,

Please refer this link Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Regards

Himanshu Gupta

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Community Beginner ,
Jul 13, 2017 Jul 13, 2017

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Hi, René:

Are you on a Mac or PC? Have you recently added any program that may be blocking that particular application?

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Adobe Employee ,
Jul 13, 2017 Jul 13, 2017

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HI rené marcb60891450,

Please refer this link Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Regards

Himanshu Gupta

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