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Invalid code from Amazon

New Here ,
Apr 01, 2017 Apr 01, 2017

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I have purchased the Teacher edition of Creative Cloud from Amazon. I have been sent a product code to enter in order to activate it but it keeps saying that the code is invalid. I have contacted Amazon and they said I need to contact Adobe.

I have been through the Adobe support pages and have checked the code is correct and I keep getting the same message about the code being invalid.

Any help would be appreciated.

Thanks

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correct answers 1 Correct answer

Community Expert , Apr 01, 2017 Apr 01, 2017

Did you purchase directly from Amazon or a 3rd party seller?  That's an important distinction because not all 3rd party sellers are authorized by Adobe.

Nancy

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Community Expert ,
Apr 01, 2017 Apr 01, 2017

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Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

-and https://forums.adobe.com/thread/1572504

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 01, 2017 Apr 01, 2017

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Did you purchase directly from Amazon or a 3rd party seller?  That's an important distinction because not all 3rd party sellers are authorized by Adobe.

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 02, 2017 Apr 02, 2017

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Hi Nancy

thank you for getting back to me , I purchased it directly from amazon.

i contacted them lastnight and the basic said that it isn't a fault on the side as Adobe give them the codes, so I should contact them ! But they seem to be a nightmare to get in contact with , every office is closed till Monday!

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LEGEND ,
Apr 02, 2017 Apr 02, 2017

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Did you read the other reply to your question/problem?

What you got is more than likely a Redemption Code that has to be used at the Adobe website to get a valid serial number. As stated in reply # 1 by John T Smith.

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New Here ,
May 19, 2023 May 19, 2023

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I'm having the same issue. Did anyone figure this out? It seems the issue is the redemption code purchased directly from Amazon does not have the same number of characters as the Adobe site wants for the redemption code. Any work around?

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Community Expert ,
May 19, 2023 May 19, 2023

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@Beka29968588bmyq 

 

there are several different issues. what exactly are you seeing?

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New Here ,
Jul 06, 2023 Jul 06, 2023

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Simply put the redemption code from Amazon is 22 characters long and Adobe wants 24.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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@Eric30919549530q 

 

then contact amazon. all adobe redemption codes are 24 digits.

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