Invalid serial number when re-downloading Acrobat 9. Recogized/registered in my account.

Question

I am trying to re-download to a new laptop Adobe Acrobat 9.  I logged into my account, copied my serial number from the account (which gives a registration date).  After running the download, I paste the serial number in and it tells me that it is an invalid serial number.  I tried taking out the dashes and still get the same error.  Any ideas?  Thanks!

kglad · Accepted Answer

for win, yes: Downloadable installation files available:Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4,  CS4 Web Standard | CS3Acrobat: DC | XI, X | 9,8 | 9 standard Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7Photoshop Elements: 13, 12, 11, 10| 9,8,7Lightroom: 6|5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)Captivate: 8 | 7 | 6 | 5Contribute: CS5 | CS4, CS3Download and installation help for Adobe linksDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

kglad · Answer

your installer must exactly match your serial number. ie, version, std vs pro, platform etc must all match.Error "The serial number is not valid for this product" | Creative Suite

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