iOS app Creative Cloud crashes upon start

Forum|Forum|8 years ago
July 27, 2017
2 replies
946 views

Hi. I'm having an issue with iOS application Creative Cloud. On all of my iOS devices, iPhone and iPad, it is doing the same thing. I dowNola's the application, I sign in with my account, and then immediately the application crashes. I do have the latest version of the application from the App Store. I tried to restart my devices, and I game it is doing all over the same thing. I started the app, and it crashes immediately.

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jank74687245Author

Participant

Thank you so much. I do understand how to make commissions, unfortunately there is no trace of the application and iOS system. That means I cannot manually grant access to photos, videos or anything else at all. The only way to do that at this moment it's only within the application and creative cloud. Once I do this the application crashes immediately and I am an able to start it again. I have to delete it and download it again.

Sheena Kaul

Legend

Jan, it seems to be that ways.

I am sorry I could help you much!

Sheena Kaul

Legend

Hi Jan,

I apologize for the trouble that you are facing with the Mobile app.

Could let me know the version of the application that is installed on your device?

Also, could you please check the memory available on your device and let me know about the same?

Regards,

Sheena

jank74687245Author

Participant

Hi thank yoy for your response. App ver 3.2. iPhone 34% free memory 674MB of RAM

Sheena Kaul

Legend

Jan, would you be able to check the permissions for the app in your settings?

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