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Melina Piroso
Participant
June 16, 2017
Answered

iPad pro- please need help!

  • June 16, 2017
  • 4 replies
  • 3785 views

Hi,
i just bought an iPad pro for the sole purpose of using my Adobe products with it. I downloaded the CC app, and it will NOT let me sign in. It keeps saying the password is incorrect, even thought it was 100% correct. I even reset it. I called adobe and they said it's because CC is only for desktop- but then why do they have a mobile download? If it's only for desktop, then how do you draw on the iPad? What program am I supposed to use? If it's a compatibility issue, why does it only say it's a password issue? The password and login, by the way, work 100% on my other two computers.

I'm about to return this iPad, if I can't draw on it with illustrator or photoshop. No use in having it!

Thanks in advance to all who answer!

This topic has been closed for replies.
Correct answer John Waller

https://forums.adobe.com/people/Melina+Piroso  wrote

Hi,
i just bought an iPad pro for the sole purpose of using my Adobe products with it. I downloaded the CC app, and it will NOT let me sign in. It keeps saying the password is incorrect, even thought it was 100% correct. I even reset it. I called adobe and they said it's because CC is only for desktop- but then why do they have a mobile download? If it's only for desktop, then how do you draw on the iPad?

Are you clear on the limitations of the iPad Pro?

Adobe Cloud apps fall into two categories: desktop and mobile.

Desktop apps such as Photoshop and Illustrator require desktop operating systems such as full Windows or Apple OS X or Apple macOS Sierra. Those operating systems are not on the iPad Pro so you cannot run those apps.

The iPad Pro (despite its name) runs Apple's mobile iOS operating system. That means it will not run Photoshop or Illustrator. You can only install and run mobile Cloud apps such as Illustrator Draw, Adobe Photoshop Sketch

Full list: Adobe mobile, iPhone, iPad, Android apps | Adobe Creative Cloud

To install software apps on the iPad Pro, you must be logged in to the Apple Cloud with your Apple ID. You then download software via the Apple App Store.

4 replies

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
June 16, 2017

https://forums.adobe.com/people/Melina+Piroso  wrote

Hi,
i just bought an iPad pro for the sole purpose of using my Adobe products with it. I downloaded the CC app, and it will NOT let me sign in. It keeps saying the password is incorrect, even thought it was 100% correct. I even reset it. I called adobe and they said it's because CC is only for desktop- but then why do they have a mobile download? If it's only for desktop, then how do you draw on the iPad?

Are you clear on the limitations of the iPad Pro?

Adobe Cloud apps fall into two categories: desktop and mobile.

Desktop apps such as Photoshop and Illustrator require desktop operating systems such as full Windows or Apple OS X or Apple macOS Sierra. Those operating systems are not on the iPad Pro so you cannot run those apps.

The iPad Pro (despite its name) runs Apple's mobile iOS operating system. That means it will not run Photoshop or Illustrator. You can only install and run mobile Cloud apps such as Illustrator Draw, Adobe Photoshop Sketch

Full list: Adobe mobile, iPhone, iPad, Android apps | Adobe Creative Cloud

To install software apps on the iPad Pro, you must be logged in to the Apple Cloud with your Apple ID. You then download software via the Apple App Store.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 16, 2017

Illustrator is a desktop app.  It won't run on iOS.

To install mobile apps on iPad, you need to be logged-in with your iPad user account with full admin privileges.

Nancy

Nancy O'Shea— Product User & Community Expert
M
Melina PirosoAuthor
Participant
June 16, 2017

Hi Kanika,

None of these work either, I keep getting the same message. I tried every single app. NOTHING. Not a single one works on the iPad, it just keeps saying "wrong password" even though it is 100% correct.

Please help.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
June 16, 2017

I assume you are being asked for a password before installing the app. please use the Apple password for that.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
June 16, 2017

Hi Melina%20Piroso,

As you mentioned that you need to use Creative Cloud apps on Ipad, please see the link below:

Adobe mobile, iPhone, iPad, Android apps | Adobe Creative Cloud

The apps mentioned above can be used on your mobile. Let us know if you need any more information.

Hope that helps!

Thanks

Kanika

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